I am writing to indicate that I have been extremely dissatisfied with my experience as a new Verizon customer. My service ready date for home phone and internet was supposed to be 8/30, but because of a problem with the phone line neither product was working on that date. A support ticket was created on 8/31, and I was told that because of the holiday weekend my issue would be resolved on 9/3 by 7pm, which seemed reasonable.
The line was not repaired on 9/3, and I received no notification of this or indication of why it had not been done. I followed up by phone myself having received nothing from Verizon, and was told that my line will not be repaired until 9/9, even though it will be done at the central office and does not require a technician visit to my home.
Verizon began billing me for this service on 8/30. My service has never worked, and I was told that I will have to spend more of my own time following up with billing to try to get my account credited for the delay.
Bill aside, I assume it goes without saying that it is an extreme inconvenience to be without home internet service, and it is becoming an inconvenience for my employer as well that I am unable to receive work-related e-mail communication at home.
I was given no real explanation for why I now have to tolerate this inconvenience for nearly an additional week from now, after already waiting several days beyond the service ready date, assuming it is actually done on 9/9 and not further delayed.
Since signing up for services, I have gotten the strong impression that Verizon does not value my business, or my time. I am increasingly losing confidence that Verizon has the ability or willingness to meet my internet and home phone service needs.
My frustration level right now is very high. If this issue cannot be resolved promptly, I will be canceling service and switching providers.
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