I have been going back and forth customer service, and had replaced my router twice. ONT device once, and all the cables also replaced by the verizon in-person visits. It passes all arbitrary speed test, unless you test at the exact moment of the stuttering.
Yet my issue is the lack of constant internet connection.
Ive asked for a reference number to keep track of the ticket, but most help customer service team member keep sending me to another person, who does all the same scripted trouble shooting.
I.e. restart router,
Hard reset ONT.
Over the air "commands" that ultimately only restart the router.
Refresh the network.
But no way to get a ticket number for the stuttering internet that shows my problem has been occuring for months. Even though when i had less verizoninternet bandwith for the past years, having one desktop pc, one printer, and one xbox never need 1000down/1000up gigabit speed. Even when years ago i had 100up/100down i have slowly been told to keep increasing my bandwith to no benefit of stopping the internet stuttering.
Meaning even though i have increased the bandwidth multiple times. It hasnt solved my stuttering connection. It has been witnessed by the in-person verizon tech, during multiple visits. And after all their test, their only recommend solution to the stuttering internet is to upgrade my speed even though they know it is not the solution to the stuttering internet.
If there is a hierarchy, i have not managed to find a second level support or a manager, team leader etc.
Open tickets are marked as solved, and then when i go back for help i have to start the troubleshooting all over again for no reason. When they get to the end of the script, since I pass the speed test. And theres no constant connection test that my network fails. they just kick me to another person who starts the troubleshooting again of the script from the beginning.
