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Why is Verizon blocking access to a website ?

firemandude

I am trying to access the following website to view/pay my bill online. https://xmro-secure.xmradio.com/listenercare/login.xm

No matter what I do I can not connect. I called and spoke to a CSR at the company and assured me there was no problem at their end. I tried 3 different browsers FF/Chrome and IE and get the same results on all 3. Tried from a friends house and I can access no problem. Already checked the basics, turned off firewall, antivirus and made sure port 443 was unblocked. Only thing it could be is Verizon blacklisting the site for whatever reason.

Comments

dslr595148

While I have no account and can not log-in, I can access that site fine.

What DNS Server(s) are you using?

a) For example if on Windows XP, go to Start -> Run.

b) Type in cmd and press enter.

c) In the new window, called the command prompt, type in ipconfig /all and press enter.

firemandude

Is it safe to post my DNS servers here. Will this give people access to my pc ?

firemandude

71.242.0.12

71.250.0.12

dslr595148

@firemandude wrote:
Is it safe to post my DNS servers here.

Yes, it safe to post.

@firemandude wrote:
Will this give people access to my pc ?

Most likely not.

When I tried to use those DNS Servers, I could access the site.

So, I know now - it is not the DNS Server(s) that is blocking you.

#1 I am just wondering..

a) Do you still have the Westell 6100 as your modem?

b) Do you still have the DI-524 as your router?

#2 Did you install the Verizon security software on your computer?

#3 Do you installed any P2P privacy app (e.g. PeerGuardian 2)?

#4 What software firewall is on your computer?

firemandude

a) Do you still have the Westell 6100 as your modem? YES in bridged mode

b) Do you still have the DI-524 as your router? YES Router does all the work

#2 Did you install the Verizon security software on your computer? NO I AM USING AVG FREE AND WINDOWS FIREWALL.

#3 Do you installed any P2P privacy app (e.g. PeerGuardian 2)? NO, USING LIMEWIRE BUT NO P2P FILTERS INSTALLED

#4 What software firewall is on your computer? SEE Q #3

jmw1950

It is unlikely to be Verizon who is doing the blocking. The far more likely scenario is that the IP Address that Verizon has assigned you has a checkered history, i.e. it has been used previously to hack, or attack XMradio's servers, so is blocked by XM's administrators.

I am also a Verizon internet user, and I have no trouble with the https://xmro-secure.xmradio.com/listenercare/login .xm URL.

The only way to fix that is to get XM to unblock your IP address, or get an IP address that is another group, that is not blocked. As a practical matter, the later is not likely.

There are several sites available that have lists of 'blacklisted' IP addresses, you might check some of them to see if you IP address does indeed have a 'bad history'.

firemandude

I called XM Radio and they told me they DO NOT block IP addresses. They said the problem is not on their end and is most likely my computer. Funny thing is I can access the site using my blackberry. Also, as of today I can no longer access http://verizon.msn.com but I can access other websites. Strange.

dslr595148

#1 On your computer go to the command prompt and type route print and press enter.

#2 Please show us the info...

Here is mine..

Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00: 10:b5:*:*:* ...... HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter -
Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.3 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.2.0 255.255.255.0 192.168.2.3 192.168.2.3 20
192.168.2.3 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.2.255 255.255.255.255 192.168.2.3 192.168.2.3 20
224.0.0.0 240.0.0.0 192.168.2.3 192.168.2.3 20
255.255.255.255 255.255.255.255 192.168.2.3 192.168.2.3 1
Default Gateway: 192.168.2.1
===========================================================================
Persistent Routes:
None

Please do not show a full MAC Address. If you want to show the MAC Address, please only show the first half. The first half of mine is 00:10:b5

firemandude

Here it is, Just so there is no confusion I had 3 friends all who have Verizon DSL accounts try to access the website. They could not. I had 3 other frineds on Comcast HSI access the site with no problem at all. I Can access the site using an online proxy server from proxy.org

C:\>routeprint
'routeprint' is not recognized as an internal or external command,
operable program or batch file.

C:\>route print
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 16 *.*.*...... VIA Rhine II Fast Ethernet Adapter
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.100 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.100 192.168.0.100 20
192.168.0.100 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.100 192.168.0.100 20
224.0.0.0 240.0.0.0 192.168.0.100 192.168.0.100 20
255.255.255.255 255.255.255.255 192.168.0.100 192.168.0.100 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None

C:\>

dslr595148

Can you access the site by IP Address:

http://206.173.179.71/

firemandude

No, I already tried using the ip address directly. I have a feeling it might be a router issue in the DC area. I asked Verizon Direct in the DSL Reports forum to escalate it to an engineer. This has happened to me once before with another website and it turned out to be a router.

jmw1950

Pardon my non-belief, but I find it hard to believe that they don't block IP addresses. Every large commercial site I have ever dealt with does block IP addresses that have been used in hacking and/or denial of service attacks.

My guess is the person you spoke to isn't involved in the inner workings of the web site.

My other observation is that almost everyone will say it is your computer, because they don't have the ability to do anyting on their side. I can remember arguing with a Cable company a few years back for weeks that they had a problem that was easily demonstrated. After about 3 weeks they finally sent someone out, who ran the same test, and acknowleged it really was a problem on their end. They simply refused to believe the customer might actually know something.

firemandude

Unfortunately when I call the CSR for XM Radio, You get their outsourced call center in Pakistan, so indeed YES chances are they haven't a clue, but I narrowed the problem down to Verizon DSL customers by asking others to try as well. I am going to wait and see what Engineering says and take it from there. Thanks.

elgordo2

why is verizon blocking access to its website ??

smith6612

Verizon does not block websites! The issue is most likely due to routing issues many people have been reporting as of recent.