Unable to whitelist IP/domain

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

All comments

Hello JLC,

We're glad to hear the emails are able to get through now. If you ever need anything else, please let us know in a new public thread.

Thank you,
-Jeramy

Rhye

Hi,

I also have exactly this problem, and have been through the same frustrating cycle of submitting the whitelist form and receiving the automated denial with no useful information. I also have a static IP address, a valid reverse DNS entry, and have found no indication of any "spam issues".

Could I request the "Escalated to Verizon Agent" response ASAP, please, so we can try and work out why I and my hosting customers are unable to e-mail anyone using Verizon as a provider?

Thank you.

Rhye,

Rhye

Thanks for the private support - now resolved.

You're very welcome!

Best,

Art

VerizonWhitelis

My provider and I have tried on mulitple occasions over several weeks to get my domain unblocked. We have completed and submitted the questions at http://www.verizon.net/whitelist multiple times with no results and no feedback.

This is getting very, very frustrating and should not be happening. Why can't I get Verizon to no reject my emails? Must I file a complaint with the FCC? Must I contact my Congressman? Must I write a letter to Mr. McAdam? What can I do to get something as simple as Verizon not rejecting my EMails. Right now, I am beside myself and would very much like to talk to someone!

VerizonWhitelis,

http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp

Due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

^Matthew

sidsira1

Hi,

Echoing many previous posts on this topic, I am unable to successfully whitelist one of my mail servers' IP addresses using the online whitelist functionality. I have submitted a request using:

and receive the response that the IP will not be whitelisted:

"Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

No Reverse Hostname associated with your IP address."

The IP address concerned is a static, assigned address, there is a valid reverse DNS entry, and I am not aware of any "spam issues" at all.

Could I ask that this is escalated to someone that can resolve the issue? None of our users can send mail to Verizon.net domain.

Thank you.

Hi sidsira,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Hi Sidsira,

We are showing that the IP has been whitelisted. Please let us know if you have any additional questions.

-Adam_VZ

orangetabby

Hi,

We had a spam issue a few months ago and are now unable to email our Verizon clients. The spam issue has been resolved, can I get some help removing our companies IP from your block list?

http://my.verizon.com/micro/whitelist/

Hi orangetabby,

Have you filed a whitelist request yet?

orangetabby

I can confirm there was a minor spam issue about 2 months ago that was resolved by changing a users password. This issue has been resolved and there are no signs of spam since. The IP also has a reverse hostname and sending domain has a SPF record.

orangetabby

@LawrenceC wrote:
Hi orangetabby,

Have you filed a whitelist request yet?

http://my.verizon.com/micro/whitelist/

Yes I have. Is there anything we can do to remove our IP from the block list?

Hi orangetabby,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Marcial

ksmadsen

Hi,

We also had some spam-issues a year and a half ago, and are now stuck on your blacklist. Have tried the whitelist form twice with nothing but what appears to be the standard response.

Any chance of a removal?

Proximo

Hi,

I'm going to ask here as others have in helping get approved on the whitelist. As others we receive the following notices back after applying for the whitelist:

After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: 

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

I tried emailing abuse@ but I've not received a response back. Obviously we can't email whitelist@verizononline.net due to we get bounced.

Our servers have proper rDNS, are secure and heavily filter spam. We've only had this block of IPs for a week or so now but cannot email board members who have verizon addresses from any of the public IPs we have available. Any assistance you can provide would be greately appreciated.

Kind regards,

Patrick

ksmadsen

FYI,

The abuse@ address from the whitelist rejection mail is behind the same blocklist as all other verizon email-addresses. So mails to abuse will also bounce.

http://forums.verizon.com/t5/Verizon-net-Email/Outlook-Error-IP-Blacklist-Overseas-Error-TWC-Error/td-p/756441

Hi Proximo,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

guitarwez

I'm also having the exact same issue getting my dedicated server whitelisted by Verizon. We've put in 3-4 requests on the Verizon whitelist request form in the past month or two and have heard nothing back. Instead, my clients keep getting those bounceback email messages when sending emails to @verizon.net email addresses.

How can I go about getting this resolved? Can I have interaction and help from an actual human being on this? My clients are getting upset and we are on ZERO RBLs as we take spam seriously, too.

mprince2

Hey guitarwez3,

What form are you using, the only link to a whitelist form I'm seeing is http://my.verizon.com/micro/whitelist/

But it has a 404 error.....

Please check this thread

guitarwez

I've noticed in this thread that when people ask the Verizon tech for help, they "escalate it". So, that is what I did here and I'm hoping to hear back soon. To blacklist so many legitimate emails, and then not follow through with proper oversight is terrible customer service for all involved. Not to mention the 404 error on their whitelisting forms currently...this is bad.

Hi guitarwez3,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

mprince2

Hello LawrenceC,

May I also request assistance.

Thank you.

mthayer

Same problem, same symptoms. Need assistance getting my companies IP addresses off the Verizon block list. Our server IP addresses dont show up on any of the public black lists and all of our DNS is in order as far as I can tell...assistance is greatly needed.

NOTE: We are a public saftey and information organization servicing WNY and Southern ON Canada..providing a free service to opt-in subscribers.

Hi mthayer,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

kpf3

Same here: no spam sent, our DNS and PTRs have been in order for years, servers pass all tests, are not listed on any DNSBLs. Now suddenly some IPs have been blocked and all whitelist requests fail with one or more of the following:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

No Reverse Hostname associated with your IP address.

Why do you even bother with a whitelist request form when it is useless?

Please help, thank you!

Hi kpf,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

lance_martinez

Hi, please escalate me too. It's ridiculous that I can't get or send verizon emails through TW Internet. I've been on the phone and chats for hours on end, tried everything they asked, tried a whitelist request (no response, of course). And there doesn't seem to be any way to request a ticket or email support though my account. So if you have to start that process, PLEASE do so.

thank you

Hello lance_martinez

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

kpf3

Hi,

my issue is still unresolved, and the support case seems to be dead.

I have everything ready. There is even a rep of my ISP ready to take calls or emails, or even to call you.

Could you elevate this once more to a support case?

Thank you

kpf

JAMMAN2

Hello,

Please take care of KPF first but I own a small hosting company and are having the same issue as most of the people here. I used an IP that I'm sure has not been used in at least 6 years and outgoing mails are being blocked.

My case is specific due to the fact it will happen again being I manage so many IP's and so many servers.

Along with help in making my servers pallatable to Verizon systems I need a method to keep this from happening before it happens if at all possible, or shell commands to check if I am blocked when I use a new IP.

I don't mind playing by the rules but need to know what they are, thank you!

Jim

Data 1 Systems

Johnstone1

I'd like to echo others in this thread by saying I have not been able to get our companies email server whitelisted for the past weekm despite several submissions of the whitelist form -- including one by one of our customers who is also a Verizon customer,.

We have RDNS and a static IP address in place (always have), but we have not heard anything from Verizon. It would be most welcome if someone could contact us as our stores are losing business by not being abkle to send to Verizon customers.

Many Thanks

Hi Johnstone,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

CDP_Admin

I too am having the same issue and have been trying to get delisted for the past 2 years for the following IP Addresses. Every time we request whitelisting status we receive the same canned response, Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned. Which neither of these is true. We do not send spam and the IP Addresses are in fact static, have valid ptr records, and spf entries. Aside from implementing DKIM (which is on our roadmap), it would seem that we are doing everything according to verizon's guidelines and email best practices in general. {edited for privacy} In looking up the reputations here everything is in good standing. http://www.senderbase.org/lookup/ I would be very curious if anyone over here at verizon could provide proof of the actual offenses they seem to think we are committing. At any rate if someone at verizon could be so kind to look into this for us that would be great!

Hi CDP_Admin,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

CDP_Admin

great, thank you for looking into this.

whiltelist

Having the same trouble as every other post in this thread.

Could someone please look into escalating case: {edited for privacy}

Thanks

If you have a case number, it is already being looked into. Please continue to communicate with the agents on your ticket.

kscherler

I also can not get our mailserver whitelisted and can't send email to any verizon.com or verizon.net email addresses without a bounceback with a blacklist error. Have tried calling customer support repeatedly and they don't seem to have any idea what I'm talking about.

Please help.

Hi kscherler,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

kscherler

How long does it normally take for someone to reply to a ticket? Should I expect to tell my client that this will be resolved within the next business day? I don't understand what is taking so long, you sure do send those rejection emails out quickly.

Hi kscherler,

You currently have an open Private Support case. Please direct any correspondence concerning your issue to the agents assisting you in the Private Support area.

dvd

I, too, am having this issue. I have a static IP, my system is secure, and it has not been a spam source as implied. senderbase.org gives me a clean bill of health.

The rejection form letter is not helpful as it provides no links or contact information for recourse

Any assistance would be greatly appreciated.

"After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate."

Thanks!

David

Hi dxd,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

AATLEMIDRM

I find myself in the same situation: I have a mail server with a static IP address that is being miscategorized and no way to whitelist it.

Hi AATLEMIDRM,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

HJ6

Hello,

I have similar issue to others here I guess. We just purchased our own new server about a month ago, have placed it in a data center in Los Angeles and obtained new & clean IP for the server that has several of our own business domains, which is not used for email marketing or spam.

All of a sudden we realized our clean IP has been blocked by Verizon! Attempted whitelist request on December 8th and received the response below.

We even replied to the email with similar explanation and requested reconsideration, but have not yet heard back. Eversince have tried multiple times, even by the Verizon receipient, but no luck.

Thank you in advance for any and all your assistance.

-----Original Message----- 

From: whitelist@verizononline.net [mailto:whitelist@verizononline.net]  

Sent: December 8, 2015 3:00 PM 

Subject: RE: Whitelist Request for IP Address 104.***.***.*

After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.

Sincerely,

Verizon Online Security
http://www2.verizon.net/policies
abuse@verizon.net

Hi HJ,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

snitsch

Hi,

I have the same problem.

Clean IP, not listed on any other blacklist or on senderbase.org, no open relay or similar,

According to the logs not a single email to @verizon.net in the last 6 months.

Static IP, reverse DNS entry, all fine.

Response to whitelist request

"Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"

Thanks

Hello snitsch

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

ukrtest

Hi,

I have exactly the same situation in my attempts to add IP address to whitelist. The message wrongly says:

Once you have addressed any security-related issues on your network, you should  contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.

There is no form in the email message and no link to any form.

Could you, please, escalate to the agent my case?

Hello ukrtest

kspen1

I am having this same exact problem for IP 23.239.31.193.

The previous owner of this IP apparently got it blacklisted. Two years later, our provider assigns this same IP to our mail server.

Mail from our server is accepted by every provider except for Verizon. I have spent hours on the phone but no one at Verizon will even put me in contact with the appropriate department in order to discuss whitelisting my mail server IP. In fact, no one seems to even know what department handles the Verzion.net mail server. One support person told me the entire system is automated and there is no department to forward me to. Competely absurd and unacceptable.

My business also uses Verizon for our cell phone service. We are considering cancelling all of our Verizon contracts over this.

Can anyone at Verizon help me get this IP white listed so that we can email our customers that use verizon.net email addresses?

We are not spammers. We are a legitimate company in the United States. We have a secure mail server with valid DNS records (SPF, DKIM, MX, A, etc) for our mail server. We've had no trouble whitelisting this IP with much larger companies/email service providers.

Help?