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no communication for fixing my phone

would like to know why I don't have phone service. had a ticket for service on 09-13-13.he was to check line outside.i did the checking on my cordless phone and called from a neighbors phone.(still no line.)

I have set up for another check on 09-20-13 since my phone still does not work and I received no notice from you that he even came by or what the trouble is.

Will I get any support here?

thanks,

{edited for privacy}

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[Deleted User]

Hi brownie13,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

brownie131

Well, it turned out to be something simple. On my second visit, the tech came to check the line and I told him that it has a tone from the box outside, but not inside.

so, it's pouring rain, and he decides to look at my phone jack. It was a loose wire..........

All ,is working fine for the phone issue. Now, the computer is starting to act up again.........

If someone was able to contact me or me contact a person,not on the internet,my problem could have been fixed sooner.

I called on 09-12-13, and my phone wasn't fixed till 09-20-13.Should I get credit for no phone service?or partial credit?

thanks for listening,

{edited for privacy}

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