I have Verizon DSL and local landline calling. I have (or used to have) AT&T as my long distance provider. I made the terrible, terrible mistake of upgrading my internet speed and LOCAL calling package with Verizon, and the Verizon representative put an order in that removed my long distance service - for no reason and without my permission. My long distance provider cancelled my service after receiving Verizon's "order" and I discovered I had no long distance service, a situation that I find extremely upsetting. This action is illegal - a company cannot remove a long distance provider without permission. To add to the problem, AT&T no longer offers the plan I was on, so I must choose another, more expensive plan. Since Verizon created this problem, it is truly unimaginable to have Verizon long distance service - I will never, ever put myself in a situation where I purchase more Verizon services. If I could change my email accounts quickly, I'd cancel everything and never do business with Verizon again.
When I called Verizon, after finally getting through the automation, I was first forwarded to Technical Support in India and finally to a customer service representative who lied and would not admit what Verizon did to me. This took an hour. I called AT&T, and they told me that Verizon cancelled my account with them. I called Verizon back, and eventually reached an individual who admitted that Verizon had cancelled my long distance service without permission - this happened when the Verizon employee placed the order for faster DSL and upgraded local calling.
It has now been many hours since I've tried to re-establish my long distance service. AT&T put an order into Verizon to resume my service, but apparently it will take Verizon days or even a week to act. What I really want is for Verizon to put my long distance service back - ASAP.
