I am almost in tears, again, and can't believe the frustration. I have had a problem over and over again with my high-speed internet bill and it never gets resolved or adjusted because whomever I am speaking with does not speak English well and is not clear. I got a wrongful overcharge on my bill this month and I have to wait to get a credit for 60 days. Why do I have to wait? I shouldn't of been charged anyway. I just want to speak with someone in the USA who can clearly communicate with me. I am on the phone atleast 45 minutes every time with these people in India and it has caused my cell phone bill to escalate. This headache with Verizon is just about causing me to cancel my service with them. I feel like I hate this company for forcing us to go thru these hassles and not having anyway to speak with someone who speaks my own language. SOOOOO disappointed.
