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Arranging service visit

I came home from vacation and while my internet DSL service works fine my home phone no longer works. Will no make or receive calls. According to Verizon I need to schedule an appointment for a technician to check. The problem I have is I have NO OTHER PHONE available for them to call me before they come! Why can't they get with the program every other online company has and let me TALK TO SOMEONE REAL ONLINE IN REAL TIME!?!?

Comments

ElizabethS

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

suesloan1943

I was set to have my phone repaired this AM, but noone showed up to fix it. my Phone has no dial tone since Friday.

I am really unhappy that I waited all morning fot the technician.

ElizabethS

Hi suesloan

Yes, that would be very annoying. Have you contacted Verizon to see if they are going to re-schedule your visit?

ElizabethS

mark61_radar, please let us know if you were able to arrange something via the chat feature or email.

mark61_radar

No I was not able to get in touch with anyone for live or email contact. I still no recourse other than asking someone with a cell phone to come wait for the technician to HOPEFLLY show up some time in the half day they say they will.

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