I have been informed by Verizon that there are no other steps available that can be taken to reduce the amount of spam that I have not already done. I am disappointed as I work as an e-mail administrator and we use tools that make spam a rare event. So the next thing for me is to determine what the alternatives are. I figure I could switch to another internet provider or start using a free Yahoo! or Google e-mail while keeping Verizon. What have other people done who have been overloaded with spam?