On Wednesday, October 23, a Verizon representative came to our home to hook up DSL. Instead of completing the task, the phone was diconnected. This is the opposite of an upgrade. The next day we called after recieving a phone call at the alternate number - because ours doesn't work, mind you - telling us all was fixed, but in fact, nothing was. We were told that our phone should be fixed by the 28th? Really? It takes almost a week to fix what your technicians have broken? Verizon wireless does not offer coverage in our home, and I am a primary caregiver for my ill and disabled daughter so she cannot call me without a land line!This is not the sort of customer service one should get, but it is what is expected from Verizon. Somebody clean this mess up!
