I have a traditional phone which I use to work from home. In January the phone went out and the repairperson came after a 2 week wait and fixed the problem, it was the riser. Just a few weeks later the phone went out again. Tested all phones and lines and it wasn't my equipment. Verizon said I didn't need to be home so I wasn't when the repairperson came as it was a problem outside the home. He called from the basement of our apt building using our line and said everything was fine on 3/15 and since he couldn't access the home there was nothing else he could do. When I got home the lines didn't work. I called Verizon and they couldn't send anyone prior to 3/25 so another repairperson came yesterday. He was here for 4 hours and he fixed the problem, it was the riser, again! Today my phone is dead. I called Verizon and asked for a supervisor when I was told they couldn't send anyone until next week. Supervisor said there was nothing they could do as it was up to dispatch. I asked to speak to dispatch, he said no. I asked to speak to his supervisor. He said he was the end of the line. I asked if he reported to himself and he said no that I had to go to the website. There's nothing valuable that I can find on the website to push this issue. Has anyone found a way to escalate problems? I'm wasting time and money not to mention the frustration of not having a phone line. I did see a posting about My Private Support cases but I don't see it on my screen and I'm not sure what it will do. Has anyone tried the BBB? Or, is there a more effective way to get things done?
![Photo of [Deleted User]](https://wf.vanillicon.com/v2/ff561fd21ac4648a22722c9a41808880.svg)
