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CR1000A drops connection to internet

Five days ago Verizon installed a new CR1000A router in our apt building's basement with new CAT6 cable to Verizon's distribution box. It worked for a day and since I can't connect to the internet. The front LED is white. The WAN LED for the CAT6 flashes yellow and eventually stops. I tried to reboot several times, both soft and hard. Nothing works. Our iPhones connect to the router and I can open mynetworksettings.com. Everything seems to be 'connected' and nothing seems off. No one else in the building has trouble connecting to Verizon as far as I know. Any ideas?

Comments

Cang_Household

Do you really lost Internet connection when the port LED goes off?

Notice the LED may turn off after 15 minutes by default when there is no change in connectivity.

JamesBXV1

Great! It's good to know that's working, too. I can't find anything wrong from the router's diagnostics or LEDs. I must be missing something.

JamesBXV1

It's not the router but the ONT that is the problem. I moved the CR1000A to another ONT and it works fine. The ONT is a Verizon I-211M-K. Is there a way to reboot the ONT?

pacmusicman

Users can unplug the power supply for, say one minute and then plug it back in again. 🤔

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