I signed up for new FiOS service. It has been five days and Verizon hasn't been able to activate my ONT. I have spent more than 20 hours this week on useless calls with the customer service. They keep transferring me and asking to call back. I never receive a call back.
I feel I am hostage to this situation because my building in NJ doesn't cabling for any service other than FiOS. No one seems to be helping me. I have been using my mobile data for my work which has already costed me more than $250.
What do I need to do get any help?
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