In the past 6 or 7 months I have called Verizon with complaints about my high speed internet. Every time I call, I spend about 2 hours on the phone with "technical support" and in the end, the employee will have me run a speed test and then promise to run a test on my phone for a 48 hour period and call back if they notice any problems. Needless to say, they never call back. So I have wasted at least 100 hours on the phone with these people telling me the same story every time. Nauseating. So I finally got to someone who was willing to admit that the number of complaints I have made are very high, and he sent me a new modem/router. This modem/router is EVEN WORSE than the previous one. I called today and was again told to run a speed test. 0.05 Mbps was the speed for both my upload and download, I was told this is normal.Right.. So then I spoke to a technician who informed me that I would be charged $130 to have them come take a look. This disgusts me, and I am currently trying to find another ISP in my area. My problems are mostly with my Playstation 3 game console as far as the connectivity. I feel like I'm being violated and taken advantage of, and I pay my Verizon bill on time. Completely unacceptable and I don't see what I can do except switch ISP companies. This is my last effort to get the service that I pay for. If this doesn't work I will change companies and I will tell everyone I come in contact with that signing up for Verizon is like submitting yourself to highway robbery.
