Mandatory Email Changes for iPhone and Apple Users, from a non MAC MAN but iPhone dude!

Please let me know if you find errors in this post, as I stated, I am not a MAC OS X user. Just have an I phone. I hope this information is helful.

Verizon's instructions that seem to leave out the Apple folks.

Latest notice.

https://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_announcement&id=email130613

Latest how to. Less MAC! verizon.com/emailsettings where it sent me is the url below. NO MAC!

http://www22.verizon.com/Support/Residential/Internet/fiosinternet/Email/Setup+And+Use/QuestionsOne/124289.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N_X322#

This web site explains how to configure Email With Apple OSX. It you have it configured, you can go in to the same locations and "Manually" Change Server names, port addresses, and security settings.

http://support.apple.com/kb/ht1277

iPhone Email settings.

http://www.apple.com/support/iphone/assistant/mail/

My iphone configuration settings. May make things faster, if you want to bypass Apple, and the Residential side does not do phones, so may be clueless. It is not their job to know phones.

If you already have Email configured on your iPhone. Otherwise you can just select mail for first time users, and use the settings provided, or go to the Apple link provided above. The settingg changes below are provided if you curently have your Email configured on your iPhone.

Go directly to settings.

Go to Mail, Contacts, Calendars

Select your account.

Incoming Mail Server

Change the Host Name to pop.verizon.net

Proceed to Advanced.

Set SSL to ON.

Select Authentication and check password for the settings, if this step is skipped, you will get an error when selecting Done, and the settings will fail with "the server does not accept APOP authentication.

Delete from Server set to never, it you wish to leave email for Verizon Webmail, or later retrieval from desktop, and storage on a local computer.

Set Server Port to 995

Outgoing Mail Server

Change the Host Name to smtp.verizon.net

When selecting the SMTP Servr to changing the the server name, you will have other settings, which will not require an advanced menu selection.

Select your SMTP server name under the "Primary Server".

Changes if not set.

smtp.verizon.net

SSL to ON

Authentication to Password

Server Port 465.

Accepted answers

Verizon_Support

To add on to this, below is a link to our step by step email set up instructions for various email clients and wireless devices.

Email Settings Walkthrough

This walkthrough and more information can be found at www.verizon.com/support

Thanks,

Ali Adam

All comments

Verizon_Support

To add on to this, below is a link to our step by step email set up instructions for various email clients and wireless devices.

Email Settings Walkthrough

This walkthrough and more information can be found at www.verizon.com/support

Thanks,

Ali Adam

prisaz

Great Job! It looks as though the hyperlink works in the message where it did not in the other thread. Yes that page does provide the Apple settings. I am happy the effort was taken, though I am now an Android convert. Smiley Wink .

pwarren96

I tried a bunch of the references and got most of the way, but still didn't get any to work on my MAC. I FINALLY figured it out (only an hour and a half)!!! I have Mac OS X 10.6.8. The only part I missed finding anywhere that made all the difference in the world was the underlined section of my instructions.

When you have your MAIL open, click on "MAIL" in the upper left corner of the Menu Bar.

Click on "Preferences".

Click on "Accounts" tab across top of pop-up window.

Click on the Account that you want to update in the left column.

Make sure the sub-tab "Account Information" is highlighted (if not, click on it).

I don't know how to do a screen shot, but here's what I have...

Description: Moms email

Email Address: accountname@verizon.net

Full Name: My name

Incoming Mail Server: pop.verizon.net

User Name: accountname (what comes before your @verizon.net in your email address)

Password: (enter your password here)

Outgoing Mail Server (SMTP): Click on the entry in this box and select "Edit SMTP server list"

Click on the old server name and type in the new server name "smtp.verizon.net"

On the bottom half of that screen click on the "Advanced" tab.

Click on the "Use custom port" and enter 465

Click on the box "Use Secure Sockets Layer (SSL)

Authentication: Select "Password" from the drop down box

User Name: Enter your user name

Password: Enter your password

Now click "OK"

Check the box that says "Use only this server"

Now click on the "Advanced" tab on the same pop-up window (sub-tab).

On the bottom half of the page, enter this information:

Port: 995 Then check the box "Use SSL"

Authentication: Password

Now you can close the pop-up window. It will ask you if you want to Save the changes, select "Save".

Don't know for sure if restarting your system is required, but it sure can't hurt. This FINALLY worked for me. Hope it works for you.

GBs1

Yeah, I did all that, except at the end when it tells you to change the "Outgoing" to SMTP.verizon.net, it went to "Verifying" and hung up there for minutes without doing anything. And I couldn't get any other buttons to work, so couldn't change the port to 465. Now what? I wish I'd left it alone...

Compa1

Thank you! That was precisely the information I needed.

samta696969

Grrrrrrrrrrr. Just when I thought I had it all figured out, I ran across a note on Verizon's setup help page that said I still need to use the outgoing.yahoo.verizon.net and incoming.yahoo.verizon.net addresses, rather than the pop.verizon.net and smtp.verizon.net (for Verizon Yahoo users). That's the server names I currently have set up, which is not working.

Back to the drawing board I guess.

samta696969

To be a little more specific, I seem to (eventually) receive my e-mails, except when I send them to myself or from my backup verizon.yahoo account. All other addresses eventually get received, though it sometimes takes ten or 15 minutes to arrive. It's only when sending from my verizon accounts to my verizon accounts that they don't show up. The confusion is compounded because the Verizon website says to use certain settings for my Apple Mail, but each Verizon agent tells me to use completely different settings. Know one really seems to know which is right.

aaaa15

looks hopeless -- I will try again tomorrow --- can't even figure out how to talk to someone ---

tns2

The right settings for all but yahoo mail users

http://verizon.com/emailsettings

Anything else is old or wrong.

Yes these settings work on apple devices.

PLORD

I have tried updating my Iphone with the directions given in previous notices. However / it tries to verify for quite sometime and then I get the message - cannot connect ussing SSL? what am I doing wrong? This is very frustrating, so if someone can help, it would be greatly appreciated. thanks

somegirl

@PLORD wrote:
I have tried updating my Iphone with the directions given in previous notices. However / it tries to verify for quite sometime and then I get the message - cannot connect ussing SSL? what am I doing wrong? This is very frustrating, so if someone can help, it would be greatly appreciated. thanks

We can't tell you what you are doing wrong without knowing what you are doing. What settings are you using?

Plord617

I first deleted my original account. I than did the following steps> 1. add account 2. click other 3. click add mail account 4. I typed my full email address 5. host name - pop.verizon.net 6. user name - full email address. same for outgoing / smtp.verizon.net / user name - full email adress. it then says verifying. It spins for quite a while before the message is generated: can not connect using SSL? so I dont know where to go to turn on SSL and check port as shown on other responses on how to download. Any help is greatly appreciated. thanks!

tns2

@Plord617 wrote:
I first deleted my original account. I than did the following steps> 1. add account 2. click other 3. click add mail account 4. I typed my full email address 5. host name - pop.verizon.net 6. user name - full email address. same for outgoing / smtp.verizon.net / user name - full email adress. it then says verifying. It spins for quite a while before the message is generated: can not connect using SSL? so I dont know where to go to turn on SSL and check port as shown on other responses on how to download. Any help is greatly appreciated. thanks!

Not sure if its true here, but my settings for Thunderbird have

Full email address for POP

@email name (no @verizon.net) for SMTP

DavidFulton

prisaz,

Thank you for posting this.

The Incoming Mail Server > Select Authentication step is what I was missing. And you're right the Verizon support folks were completely clueless about how to help. The best they could do was give me the number to Apple Support.

However, I consider this to be a FAILURE on the part of Verizon. They are asking me to change settings required for their service, so I think they should have made some effort to work with Apple to provide useful information for how to change those settings.

Again, just my opinion but, I see this as a Verizon Support Failure.

Thank you again.

Dave

jat454

GBs, I'm having the same issue with my iphone 4S. I make the changes and it goes into a verifying loop that never stops. I go back to the old settings and it works fine. Same thing happened a month ago when I tried it then.

jat454

I've tried everytrhing, still goes into verifying loop..

jat454

Ok, now it's working. Follow the directions exactly including Authentication = Password, it will go into a verifying loop for about 10 mins and it was done. It refreshed and marked all of the emails as unread, but it's working fine now.