Service Fail

nyt

I am writing to express my complete dissatisfaction with Verizon. My service went out on 11/27/13 the day before Thanksgiving. A wire was down from my home and I immediately reported the issue. I was told numerous times after speaking with supervisors that they could come repair on 12/2/13. This is unacceptable. I have young children at home and an elderly person and to be without phone service for almost a week is unacceptable. I had Thanksgiving holiday with no service.

I pay Verizon over $400 a month on my one-bill. This is not customer service for an appreciated customer.

I want to know what you are going to do for me. You will be losing me as a customer shortly.

What is wrong with Verizon service in Suffolk County, Long Island, NY?

[Deleted User]

Hi nyt,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.