my telephone box has fallen off it's mount on the exterior, back of my house. the box is actually dangling by the wires. every time it rains or snows or the wind blows hard i lose dial tone and dsl. i've opened online trouble tickets, including notes about the box hanging by the phone wires, several times. each time, a few days later on the day of the scheduled technician visit verizon runs remote diagnostics indicating the line is working at that time and i receive a message stating that my ticket has been closed. short of gluing myself to the weather channel and opening a ticket three days in advance of predicted bad weather, how do i get someone out to my house to replace/repair the verizon box that should be mounted to the building??!
