Sorry for the repost, I need this to be fixed by Friday when I turn my apartment over to the new tenant.
(The _VZ employees that post to this thread are everything I've come to expect from Verizon support. I post a message, a Verizon employee posts a response promising to help me, I follow the instructions in the "private support board" so that they can contact me in person, and then they never get back to me as promised. Now I can't even see said private support board in my account info -- it was there this morning and now it is gone.) Is there anyone else here who knows how to fix my problem, re-described below?
When I lived in TX I had a Verizon DSL account with an email address. When I moved to Washington DC I converted the DSL account to dial-up to keep the email address. After a few years, I got DSL in DC, but I was told that they could not move my email address to the new account because it was a "Verizon West" account and I was in "Verizon East". Instead, they made the dial-up account defunct so I would not have to pay for it, and associated the account with my DSL service, but they warned me that if I ever cancelled the DSL I'd lose the email account.
It's a couple of years later and I'm moving to an apartment where the internet service is included. I need to cancel the DSL service in the old apartment, but I still want to retain the email address. I tried setting up a "Your Domain" account, but because the old address is showing up as a dial-up account the Your Domain registration system won't accept it (I tried both on the internet and by calling a rep). Two or three of the customer service reps suggested that I use TrueSwitch, but that looks to be used to switch accounts, not merge them -- the point of this exercise if for me to keep the old address, not move to the new one (which I am soon to cancel, anyway).
Can anyone help me? Assume that even if there's a post from Verizon promising to do something, nothing has been fixed.
Thanks in advance.
