I continually have issues with the DSL dropping out or loss of IP address. This has been happening since mid-April this year. Every day between 7 and 9 AM and 3 and 8 PM are the worst. I have had technicians come out and say line is fine. I have called daily to tech support and get read from the book. Shutdown computer, reboot modem and router, and restart computer. Every time I go through this procedure. They mention a 24 hour line test and the promises of a call back. My modem speed is near 1.5 down and 384k up after a modem reset. But when the DSL drops out (light flashing) or a loss of IP address, I get dropped down in speed. As of this moment, I am at 256k down and 300+ up speeds. They do not want me resetting the modem to get my speeds back.
I guess my real issue beyond the length of time to fix the issue is that I have spotted the time of day the issues occur, yet I have to go through the routine mentioned above. Call tech support, get read the routine and have them do a 24 hour line test. I do not have a timeclock or anything like that on the phone line and have replaced the filters. I only use one land line and an All-in-One printer that has fax. The printer is not even connected to the phone line and I still have issues.
My fix for when the DSL drops out is to reconnect and/or reboot modem. But it gets very frustrating to have to do this 5 or 6 times a day and at the times I noted. I am near the point of changing providers, but a part of me don't want the headaches of new email, and changing all my information on forums, etc.
They did a port swap at the CO and it got worse and more predictable.
What does it take to get a real fix?
