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e-mail and Web Mail are NOT working

alcyon73

Yesterday I decided to update my connection settings per the email circulated by Verizon.

In the process it was necessary to change my password.

It appears to work. I can now login to my Verizon with it.

BUT

Repeated attempts at resetting the password have been made (so far 5) with the same results.

I went through it with the online chat people this morning and was told that it would be escalated to the e-mail people and that I should expect a call.

Anybody else having this problem ?

Comments

JOSEm441

at the top of this forum you should see your locaton, (change) Welcome USERNAME Sign Out

IF you click My Verizon do you see a quick signing on page (you should) then you should see xxx emails and be able to click that link to see emails. Once in a while It shows signed out (before the 2 weeks are up) and I have to click the link a second time to connect. I always use the "stay logged in for 2 weeks option"

At any point do you see this screen? http://www22.verizon.com/content/sso/signin.aspx?goto=http%3A%2F%2Fforums.verizon.com%3A80%2Fvrzn%2Fvrzn_sso%3Faction%3Dlogout%26referer%3Dhttp%253A%252F%252Fforums.verizon.com%252F

Once you get this fixed, the email client should easily be resolved (what client do you use? )

alcyon73

Oh, I can login to My Verizon just fine.

What I can't do is check my email with webmail, nor can I check my email with ANY e-mail client.

If I try to login to web mail, I get a failed login message.

If I try to login with a mail client from home , I get a failed login message.

I CAN, however login to the verizon web site and check my settings and look at my bill, etc.

The issue seems to be that login authentication for mail is failing.

Glen

alcyon73

I don't see why operating a web server is this problematic.

As far as I can see this account is locked. Likely due to failed logins.

At one time Verizon was reasonably reliable and I came to depend on their mail service.

My mail has been out of order at the provider end since yesterday, and I see no indication that this problem is being worked. I know that a trouble ticket exists. From experience I know that this is tyoically a simple problem, which means that there is either nobody around to deal with it, or nobody is bothering to deal with it.

This makes two unrelated outages lasting more than a few hours in a short time.

alcyon73

I just got off of the phone with a very nice young lady who was working to resolve the problem.

She decided the problem was related to autentication it seems, and it is being escalated again.

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