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read emails deleting themselves

I saw on the verizon help website that read emails can only be deleted when it is manually done, however my emails are deleting themselves after a certain number of days without me doing anything. Is there a way to stop the emails from deleting?

THANKS FOR ALL YOUR HELP! 🙂

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Justin46

To start with, we need to know more about how you are accessing/viewing the emails. Are you using the Basic or Rich Verizon Webmail application in your browser, or are you using a client on your PC like Outlook, Outlook Express, or Windows Live Mail?

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Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

beachcrazy34

We're using the very basic email access (by going to verizon.net and logging onto the email that way). I looked at the settings but i couldn't find anything that seemed related to [not] deleting emails.

Justin46

OK, that helps, now we know your environment.

Verizon's policy is to delete emails that are left in your Inbox after 30 days. Here is a link to some information from Verizon on this policy:

http://www22.verizon.com/ResidentialHelp/HighSpeed/Email/Troubleshooting/QuestionsOne/85628.htm

Now if emails are being deleted in less than 30 days, I have no idea, there are no settings in either the Basic or Rich webmail clients that will affect how long an email is kept in the Inbox.

You should be able to ensure that emails are not lost by creating additional folders (at leat one) and moving any emails you want to keep to those folders. There is a My Folders item in the list on the left side of the window with an icon you can click on to create a folder. I highly encourage you to do this, as if you create folders with meaningful names you will be able to find saved emails more easily anyway.

One more thing: if you are on a FiOS or reasonably high-speed DSL internet connection you might want to switch to the Rich client, it provides some additional function over the Basic client (but not any option about how long emails will be kept in the inbox).

And I guess I will add that if you have not already done so, you should probably choose the option in Mail under My Settings to save your sent messages.

Edit to add: another way to fix this issue would be to stop using the web interface and instead use a PC based client like Outlook Express or Windows Live Mail. those clients download the emails from the Verizon mail server to your PC and store them there, so they are then completely under your countrol, and can be accessed even when you do not have an internet connection. One down side of doing this is that those stored emails are not available if you do not have access to the PC they are stored on (although most PC clients do offer an option to leave emails on the server for a user-specified period of time).

Hope this helps.

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Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

pattwattgb

I have the same problem today. all my mail in inbox folder is gone.

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