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I need some questions answered by Verizon regarding the DSL service

rjroberts

Three questions:

1. Is there a guarantee or trial period during which I may cancel the service without penalty if not satisfied? I'm with Brighthouse cable right now and am getting REALLY AGGRAVATED with their unstable service.

2. Is it essential that I use the software that comes with the modem? I see no reason to as long as I can get connected.

3. Is there a separate modem rental fee?

And, if Verizon is getting this, your e-mail question facility doesn't work. I tried that first and it would not accept an e-mail without a sub-issue but that drop down menu only had a "select" term and nothing to select. Also, it asked for an account number, which I don't have as I am considering the service, not yet a subscriber. The software logic used on the website leaves something to be desired.

Comments

ElizabethS

Hello rjroberts

As it notes on the main community page, this is a peer-to-peer forum where users share their experiences with Verizon products and services. If you need billing or technical assistance you should contact Verizon directly.

http://www.verizon.com/contactus

jmw1950

I don't claim to speak for Verizon, but I will attempt to answer your questions from my experience, and publicly available information.

1). The answer is a trial is sometimes available for FiOS, but probably not for DSL. You do have the option of a 2 year contract, a 1 year contract, or NO CONTRACT. You will pay more per month without a contract, but you can cancel at anytime if you don't have a contract. No contract=no termination fees.

2). There is no need to use ANY VERIZON supplied software. You DSL connection will work quite well without it, and many DSL customers have NO VERIZON supplied software on their systems.

3). There is no modem rental fee. If you have a 1 or 2 year contract a mode/router with WiFi is provided at no charge. Without a contract, you will probably have to buy either a modem or modem/router with WiFi.

See http://www22.verizon.com/Residential/HighSpeedInternet/Plans/Plans.htm

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