Verizon Leaves Me Without Phone Service

Ismellelephant

Our landline phone went dead and it appears to be the wires leading to the house. A repair tech came out and instead of repairing the landline he wanted to install a large fios box on the wall near an electrical outlet in our finished basement. I told him I didn't want the large box on the wall or any of the services that box was capable of delivering, so the tech left without repairing my landline phone saying he couldn't touch the landline. We are senior citizens and have the landline phone for 911 emergencies. Who do we call to get our phone service back? I am still receiving bills for a service I am no longer receiving. It is hard to believe this is even legal and I don't understand the customer support people at all with their accents or appreciate the 45 minutes it took for my call to be answered. Please help!

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.