Child Item

Site Totals

61493 Questions Answered 271 Categories

Cannot change email password on.verizon/yahoo ..Ugh!

I had a verizon/yahoo linked email account. Now somone compromised my email account and I cannot change the password. I can only change the password on the verizon side but that does not get reflected on the yahoo mail servers.

I use

incoming.yahoo.verizon.net

outgoing.yahoo.verizon.net

as my mail servers and it seems I do not have access to change the password on these servers!

Yahoo tells me to go to Verizon and Verizon says its the other way around.

I do not want to cancel my account but this seems un-fixable.

Please any help would be greatly appreciated.

Thanks!

Comments

somegirl

If the email address that you are trying to change the password for is @yahoo.com, then that will have to go to Yahoo.

If it's @verizon.net, then Verizon support will have to fix it. Even if they do end up having to contact Yahoo support to get your issue resolved, they will have to contact the internal Verizon/Yahoo support that customers don't have access to.

smith6612

@somegirl wrote:
If the email address that you are trying to change the password for is @yahoo.com, then that will have to go to Yahoo.
If it's @verizon.net, then Verizon support will have to fix it. Even if they do end up having to contact Yahoo support to get your issue resolved, they will have to contact the internal Verizon/Yahoo support that customers don't have access to.

@^ This. Verizon has to fix it if you have an @verizon.net account through them. Yahoo! Customer Care won't sort out issues with bundled accounts as ISPs can customize at will what those accounts can be used for. The "My Verizon" login you have should allow the e-mail password to be changed, but if that failed you'll need Verizon to contact Yahoo! on your behalf to get that sorted again.

larryb5959

I am having the same problem and Verizon tech support has not been any help. Called them last Friday and spent an hour on the phone then had to leave. Was told they would call me back at 4:00pm but they never did. I called them Monday and started the whole process over because they had no record of the call Friday. When the issue could not be fixed a problem ticket was issued an I was told I would hear from them in 24 to 48 hours. Today I had a voice mail from them so I called the and referenced the ticket number they gave me. I spent over 30 minutes on the phone, mostly on hold while the person I was "speaking to" checked the records, only to be told they had not found a solution. It seemed like they kept putting me on hold and coming back hopping to find that I had given up and hung up. The only thing they said is that the problem seems to be with the portal but that does not help the fact that my email has been comprised multiple times in the last month.

TonyaD_VZ

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you.

deggdc

I am having the same problem -- hacked email, cannot change my email password, when I attempt to change the email password I am sent to MyVerizon to change my account password. I was on the phone twice yesterday with Verizon and they (still!!) had no idea how to address the problem! I was told that my case was being referred and I should get a call. Verizon, please ensure that I do get a call back from someone who can address this problem ASAP.

Rh555

I'm having the exact same problem as the threads above: Can't change my Verizon Yahoo email password through my Verizon account page. This is extremely frustrating and I can't believe Verizon hasn't responded to this major security issue. Has anyone figured out a fix?

Helpneeded4

When I click on change my password under my verizon yahoo account, the screen goes blank. I need to change my email password ASAP! I can change my verizon password. I am sick of finding instructions for that. I want to change my verzon yahoo password.

bpetersjr

I am having same problem. If you get an answer please let me know. I dont understand why this is so difficult to fix ?

Stefen1

Why is this impossible the My Verizon password has nothing to do with the Verizon Yahoo email password... I need to change this ASAP and I am feeling helpless I feel my account has been compromised. Tried, tied and tired here! Really could use a solution! ..Please

carla1961

I am having the same problem. I have spent many hours & have spoken with countless verizon agents. Since the online password change tool does not work, agents have assisted in changing my verizon password twice, but this new password has nothing to do with my verizon.yahoo account. I have been promised it will, & that a "repair ticket" would be sent, but my email account keeps getting hacked because verizon & yahoo don't seem to communicate. I am going to switch to a gmail account since this problem is unfixable.

nkentsmith

I'm glad (but not) that I'm not the only one in this position. I've changed my Verizon account password (and got it wrong because they get it wrong) so many times that I'm locked out, but my Verizon/Yahoo account password is the same as before the compromise.

harleysyc

We are having same issue. I dont need to change my verizon "ACCOUNT" password, I need to change my verizon/yahoo password. It is impossible. We are about to cancel teh accounts we have had for almost 11 years due to mine having spam email sent from it. I have deleted my entire contact list so my friends and fam can stop getting bogus emails. I am sending 25 a night - they end up in drafts. Verizon told me if I deleted this account I would delete all of sub accounts. we are hostage and stuck. Has anyone found a remedy? I dont have hours to find the 1 person at verizon who can change my silly personal yahoo acct password. HELP!!!!!!

Deetipton

I am also having the same issue. I have spent the last few days trying to configure this. I am at a loss. I don't have the time or patience to spend hours on the phone with Verizon. I am also spamming people because I have been hacked, and I can change my Verizon password but not my Verizon Yahoo password. Brilliant!!! Please let me know also if a fix is found. Not thrilled about this.

momuv4qtz

Me too! This is beyond frustrating. What a lame system. I'm going to give Verizon one more chance to fix this, and then I am changing carriers. I have had it!

sweetsunsun

I am having the exact same problem, and it continues to happen. Friends/family are telling me that they're getting spam from me, and changing my email password has proved to be impossible. I'm beyond frustrated and disgusted that Verizon (who we give a LOT of money to each month) is unable to fix this problem.

Child Item