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Account Suspended - Can't get old email

I cancelled my wireless DSL because I didn't need it anymore since I was moving to another place that already had DSL. Later that afternoon I realized that my email had been "suspended" and after 2 phones calls I was told it was impossible to get my mail back and also that they couldn't release my username for 30 days because I can go under a family member's verizon account and create the same email address.

This is just plain retarded that I can't get my mail. I order diabetic supplies etc that I need to have the contact information from and my contacts were also deleted.

They are telling me they can't unlock an account even if I reactivate my account? I've seen other messages like this on the forums but I really don't see an answer.

Please help.

Comments

Techman28

Weezy.....They can unlock the account for you. Service would have to be established. Now it might be true that they can't move it if its a primary to a sub account under your relatives account we can only move from primary to primary and sub to sub.

wolfepack1

This is the second time my email account has been suspended. Nobody at Verizon knows how to fix it. It took 2 WEEKS last time and now I'm on my second day without email. I looked on old forums and there are tons of people who have this same problem with Verizon. It's unbelievable that no one at Verizon Tech knows how to unsuspend an account. They sure knew how to suspend it.

wolfepack1

I'm on my fifth call in 24 hours to try to get my Verizon email account unsuspended. Each technician says it's fine and then I try to log on and it still says it's suspended. No one at Verizon knows how to unsuspend an account? Does Verizon really want tech people on the phone for hours not fixing a problem? That seems expensive.

wolfepack1

If I hear from one more technician that they'll call me within 48 hours to tell me my account is working, I'm going to scream! Doesn't Verizon keep a record of how to solve this problem so that the many times that it happens, technicians can fix it without reinventing the wheel?

milhaus_vz

wolfepack,

I’m sorry to see that you’ve had so much trouble getting your account turned back on and corrected. I will need to get your account information to assist with this issue. I'm sending you a PM.

Thank you,

MRM

wolfepack1

Well, this is a first. My email was unsuspended, worked all day, and now it says it's suspended again. Unbelievable!

wolfepack1

Still not working. I wonder how it gets suspended, unsuspended, and suspended yet again. Baffling.

wolfepack1

I'm on the phone with Tech Support yet again and they're trying to reinvent the wheel yet again. Simply amazing that this problem is so common and yet no one at Verizon knows how to fix it.

wolfepack1

48 hours and counting....

wolfepack1

What is a PM and when are you sending it?

KH-OrnEsh1

Your Private Message Inbox should look like this --

and you can find it at the top right of any page on the verizon residential forums.

VZNiskillingme

I'm having the same problem, a suspended sub account that non one is able to fix. I started to work on this problem last week and have spent countless hours on the phone with Verizon. On Tuesday 8/5 I was told by Kevin {edited for privacy} that a ticket would have to be opened and would take 3-4 days resolve (not ideal, but at least it might get fixed...?). I insisted that somone commit to a follow up with me as I have had similar problems in the past with Verizon where a tech would tell me he/she is going to call me back within the hour only to NEVER hear from him again. How is this possible???? Is there no accountability within Verizon? Angel {edited for privacy} committed that he would call me back on Saturday and would try to reach me multiple times to check up on the situation and ensure it had been resolved, so I believed him..... I never heard from this guy again and had my phone with me all day. I tried calling tech support over the weekend to work this issue on my personal time and was not able to get anyone on the phone and was advised I need to call during normal business hours. I HAVE A JOB during the week.

So today today I sucked it up and spent TWO HOURS on the phone with Ben {edited for privacy} who at least stayed on the phone with me throughout the call only to answer at then end of the call that too long of a time had passed before I notified Verizon of the problem and now the account could no longer be unsuspended. (The subaccount was forwarding emails to my main account) so I did not realize right away it had been suspended.

The way it stands right now, is too bad...so sad for me, I can't have my email address back, because no one can figure out how to unsuspend it....REALLY??

To make things more interesting, they were previously able to unlock one of my other subaccounts after the mysterious "deadline"...so I'm not buying that it can't be done.

PLEASE HELP

[Deleted User]

Hi VZNiskillingme,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

VZNiskillingme, due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you.

^Matthew

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