HOW DO I RETREVE MY PASSWORD
I would suggest going here :https://www.verizon.com/foryourhome/MyAccount/ngen/upr/signin.aspx?session=n&goto=https://www22.verizon.com:443/foryourhome/myaccount/ngen/pr/home/myverizon.aspx the click forgot ID or password link. From the next page you will be able to reset your password
You will needed a VZ phone number or your VZ billing account number. Hope this helps!