Need help with whitelisting escalation to agent.

Vonchor

The "ISP" form keeps rejecting this server "arbis.com" which is a NEW server so it doesn't make sense that it's been noted as a spam source unless it's a previous owner of the IP address. But the reply form says it's a dynamic address which is just crazy as the server is in a server farm in St Louis and has a static IP.

Furthermore it's not in any RBL lists that I could find. It's set up with DKIM and SPF and isn't an open relay. It's as clean as can be. I've seen other posts in this forum on this topic and hope a moderator can help me here with an escalation.

Thanks in advance.

[Deleted User]

Hi Vonchor,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.