I've been trying to make a payment online for the last hour unsuccessfully, the screennshot bellow shows the error tough all the inormation is correct:
Your Verizon Account Information has changed since your previous login to 'Pay Bill.'
For security reasons, please re-enter your 'Verizon account number' and 'Billing Zip Code' below as it is shown on your most recent bill.
| Verizon Account Number {edited for privacy} |
| Billing Zip Code 07086 |
The Verizon account information you filled out does not match our records. Please try again or contact Verizon customer service.
I called your customer service (KERRY) at 2:10 P.M (8/31) and ended being put on hold for transfer but instead was rerouted to an initial customer service initial call
I don't understand how your system was designed around wasting customer's time, and wasting money. Any company would be eager to get customers payments but not Verizon.
Now I'm not paying a charge for a phone payment if I can do it online!
It's very sad to see a good company with great products loosing market share because of incompetent and poor customer service.
