It's been 36 hours now and my FiOS Phone Service is still not working. I called customer service more times than I can count and they haven't been able to do anything. Nor have they called back when they promised to. I finally got a tehcnician out here to make a service call.
He was here for 4 1/2 hours. The reason he was here for so long was because he had to wait for his service calls to his office to be answered. He spent at least 3 hours on hold for his tech support. He replaced all of the FiOS equipment in our house as instructed by the techs he was dealing with, and our phone still doesn't work. He finally said there was no point in his staying here and left.
I'm now on hold with tech support, again. They've given me plenty of appologies, but no answers.
I left Comcast a year ago because Verizon FiOS was cheaper and supposed to be superior. It may be cheaper, but it is definitely not better. In 7 years with Comcast, I never lost my phone service. Not once. When I left Comcast, the "Retention Specialist" said "You'll be back." It looks like he was right. I'm voiding the year I have left on my contract with Verizon for their failure to provide service and returning to Comcast as soon as they can get me connected.
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