911 being dialed from my number!!

maresy1

First I have nothing but static and cannot recieve or place calls. This happens when my area is having a snow or rain storm. VERY annoying,but something even stranger happened. For the 2nd time in 1 year.my local police showed up to my residence,responding to a 911 call from my phone! Once,late at night(no storm that time) and today,while I was outside shoveling snow..no where near my phone. Of course I called for some assistance,but Verizon is too busy to offer a real representative. Has anyone else ever had this occur? Could a Verizon technician PLEASE advise??

gs0b

Welcome to the forums. You're talking to other Verizon customers here. Sometimes the moderators escalate issues to Verizon support. If that happens to your issue, pay attention to the instructions they post to communicate with support.

As for your specific issue, it's not uncommon for failing phones to dial numbers stored in memory. If you have a phone with 911 programmed on a speed dial or memory, it may be the culprit.

If you know where your Network Interface Device (NID) is, you should use it to check the line the next time you have a problem. The NID allows you to easily isolate the Verizon line from all of your phones and in-home wiring. Bring a known, working phone to the NID and plug it in. If it works, the problem is in your home. If the problem doesn't go away, it's with Verizon.

You can find more details here:

http://www.verizon.com/Support/Residential/phone/homephone/general+support/phone+troubleshooting/calling+problems/122702.htm

Good Luck.