After 2 years of no problems, I suddenly could not download my messages from the verizon web- based account to my computer. After reading about this on another blog, the suggestion was to empty spam. I tried this, but it did not solve the problem. I tried to delete all the messages on the web email. There were 2, which look like spam that I cannot open, cannot delete, and cannot move. Possibly they are the problem, but no solution appears available to me.
