Just got our bill after we renew our service with Verizon and found out that the World Unlimited calls were cancelled after having this for two years. This is the only service that we want with Verizon that we can easily use our landlines to make international calls.
Before we renew the contract I chatted with one of the representative that we will renew the contract and specifically stated that we wanted to keep the World Unlimited International Calls (cause we know that they don't offer it anymore) so the representative sent me a link where I can easily renew my contracts. There was no option that our World Unlimited Calls will be cancelled. I asked the representative how much would be the estimated new monthly bill with the World Unlimited and 5 top boxes and they said it would be $206.00.
We are very frustrated with this service Verizon intentionally removed the World Unlimited Calls when we renew our contract. We should have not renew our contract if they will remove this feature tat we added 2 years ago.
If Verizon will give us back the World Unlimited that we previously had we will still continue our contract with them but if not we will cancelled it and tell our friends about their POOR Customer service and other way of cheating their customers.
