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Webmail messages getting bounced back as being HTML

I am a new user (as of May 6) and whenever I send messages through Verizon webmail to, or reply to messages on, two Listservs I belong to, my messages are bounced back and rejected. The error message says that my emails are HTML, but I have checked with Verizon tech support and they say that Verizon webmail messages go out as text only not HTML.

There are no other problems using webmail and I can send messages fine to individuals, etc., it just occurs when sending or replying to Listserv messages. When I was with Comcast earlier, I did not have the same problem with their webmail when posting to the Listserv.

Does anyone have any clue? There is webmail setting for rich text or HTML...

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Justin46

@SRC1950 wrote:
I am a new user (as of May 6) and whenever I send messages through Verizon webmail to, or reply to messages on, two Listservs I belong to, my messages are bounced back and rejected. The error message says that my emails are HTML, but I have checked with Verizon tech support and they say that Verizon webmail messages go out as text only not HTML.
There are no other problems using webmail and I can send messages fine to individuals, etc., it just occurs when sending or replying to Listserv messages. When I was with Comcast earlier, I did not have the same problem with their webmail when posting to the Listserv.
Does anyone have any clue? There is webmail setting for rich text or HTML...

I am not sure I can help, but lets give it a try.

Frist, Verizon has two versions of webmail, "Classic" and "New." Classic was the original and is apparently being phased out, and New is the replacement that eventually all of us are supposed to be using, and some are already forced to (I personally still have the option to use either). So the first question is, which are you using, Classic or New, because it makes a big difference?

The Classic version does provide support for text emails. Here is a snapshot of creating an email in Classic:

If you look at the marked area you will se an option to compose and send the email in plain text. That is not the default, you must select it; the default is Rich Text, which basically means HTML. If you were to choose plain text and then decide to use HTML, when you choose plain text an option will also appear to revert to rich text.

Now to look at the compose screen for the New email interface:

There is no option anywhere to send the email in plain text, it will always be sent as HTML. And there is no Setting to allow or default to plain text. This has been confirmed by the manager for Verizon webmail development in the Share Your Ideas with Verizon forum, where there is a request for this capability, which by the way you should go and vote on.

Now, if you are using the New format, you may (repeat may) have the option to switch to the Classic option:

Some people do have the option I have marked, some do not. I have no idea why the difference.

So basically that is it. If you can use Classic, you should have the ability to send text emails. If you have the New version, you don't, but you might be able to switch to the Classic format.

Please do go vote in the Ideas forum.

I feel compelled to make a comment about contacting tech support. They can be pretty helpful for the basics of TV or internet, but when you go beyond that it is rare that they can actually help. You are much more likely to get good advice here on something like webmail than you are by calling. Just my opinion of course. And in this case, unless you misunderstood what was said, they were just plain wrong.

You do have some options available to you:

1) Use another webmail, such as Gmail. It has much more flexability and functionality compared to the Verizon webmail interfaces.

2) Use an email client on your computer. Assuming you are running Windows, depending on the version of Windows that you are running, you have lots of choices: Windows Live Mail, Outlook, Outlook Express, Windows Mail, Thunderbird, and on and on. Most are free, so the choice depends mostly on whether it will run on the Windows version you are using, and whether you like how it works or not.

Hope this clarifies things a little bit.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

sp1121cp

Thank you for your response, Justin. Basically, because I am a brand new customer and never used the classic webmail interface before and had the option to keep it once the new system was engaged, I am NOT able to switch to a classic mode so I can post and reply to messages in the text only mode -- something that is a requirement for two Listservs that I used to be able to access and use on Comcast's webmail.

Because of Verizon's decision to impose a one size fits all system on its users, I can no longer communicate with these listservs when I am at work by webmail, but am now forced to do so using my Mac's email program on my computer at home.

Justin, i appreciate your straight forward honesty, but don't you think it is a little ironic that in this forum's webmail I am able to select a "rich text" option before posting this response to you.

Sincerely

Stephen Chapman

Justin46

@SRC1950 wrote:
Thank you for your response, Justin. Basically, because I am a brand new customer and never used the classic webmail interface before and had the option to keep it once the new system was engaged, I am NOT able to switch to a classic mode so I can post and reply to messages in the text only mode -- something that is a requirement for two Listservs that I used to be able to access and use on Comcast's webmail.
Because of Verizon's decision to impose a one size fits all system on its users, I can no longer communicate with these listservs when I am at work by webmail, but am now forced to do so using my Mac's email program on my computer at home.
Justin, i appreciate your straight forward honesty, but don't you think it is a little ironic that in this forum's webmail I am able to select a "rich text" option before posting this response to you.
Sincerely
Stephen Chapman

Stephen,

Unfortunately, at this point Verizon's "New" webmail is just the way it currently is. Again, if you have not already done so, go vote so that Verizon at least knows that one more user needs the plain text function. I do understand your need for that ability, I have already voted for the idea, the more that do vote the better. I am hopeful that Verizon will understand the need and fix the problem, but even if they decide to do so it will probably be awhile before we see it.

Now, I highlighted a statement of yours that I don't understand. When you are posting here in the forums, 1) you are NOT using webmail, and 2) you do NOT have any option for plain text, you are always posting in HTML. Are you referring to the tabs above the editor? If so, Rich Text is how you normally enter a post; as I said earlier that is just another name for HTML. The HTML tab simply allows you to view and optionally edit what you have entered, seeing the generated HTML tags, this can sometimes be helpful if the editor does something strange and you understand how to code HTML, you possibly can fix it. Using the HTML tag to view a post with the HTML tags visible is rarely needed though. Just create a post and hit the HTML tab, what you will see is a lot of stuff in brackets (the HTML tags) before and after the text you have entered.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

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