Email to Verizon.net customers delayed

I am a Verizon customer who has been complaining about this for almost 2 weeks! Verizon denies there is any problem and tells me there server is fine and everyone else's servers are delaying things! I get emails anywhere from a few minutes to a few days after they are sent. Can't say that there aren't some that I haven't received because, well, don't know. I even received a Verizon corporate e-mail that took 9 minutes. Verizon's rep said that doesn't prove anything because e-mails from other senders are also delayed. I didn't even know how to respond to that. Wish I had more information but I am glad someone else is noticing the problem now.

osd

Yes. I can see email from outside is getting delayed for hours sometimes, and I don't know how much is getting lost or returned. Today is the first day I noticed this, though I could go back and check raw source to estimate actual delays.

Trying email from MIT and from Outlook directly to verizon.net accounts and they are not getting received by the Verizon customers (verizon.net).

I also have experienced delays for the past couple of weeks. Some emails come in timely but the problem appears to have gotten worse. Can be anywhere from 1 hour delay to 12 hour delay. Involves many different senders. Should be a way to review the email path to see where the hold up is.

I guess if nothing else, the fact that other people are claiming to have the same problem might get Verizon's attention to acknowledge this. Even emails that are coming from Verizon corporate (e.g. ads) are being delayed!

Yesterday just sent an email from my work to my Verizon account and it was delayed by 1 hour. The next message I sent I actually got an NDR saying the account was temporarily disabled - YET - I was logged into the webmail and sent an email out!

Later in the night I was unable to log into my webmail on Verizon as it told me my username did not exist. Went through the whole recovery for UserID and it told me exactly what my UserID was that says does not exist. An hour later I was able to log in again.

CRAZY stuff here!

As we speak, I just sent another email from my work to my personal and going on 15 mins and I have not received it in my Verizon box.

Mail server queue reports this:

601 Attempted to send the message to the following ip's: 206.46.232.11

What is going on!!

Maybe this will help - got a new message as my email sits in queue trying to send to my Verizon.net account:

450 4.3.0 Spam filter message initialization failure [slot 1 name 1]

I have not seen that one before!

FedUpBoston

Having very similar problems for at least last 2 months, and wish that Verizon would step up and (1) acknowledge it and (2) work to troubleshoot & fix.

For a while we thought it was just one sender, but not so. Using Thunderbird as client. Most recent download of messages about 0900 EST today 2Dec14. Previous download around 1630 1Dec14. Sigh, Verizon's website deleted most of my post. Screenshot of Thunderbird inbox, gold starred messages are New. Multiple delayed messages, pointing finger at Verizon rather than any one server.

Headers from one of these messages:

From - Tue Dec 02 08:44:58 2014
X-Account-Key: account2
X-UIDL: 25621-1264173357
X-Mozilla-Status: 0000
X-Mozilla-Status2: 00000000
X-Mozilla-Keys: $label3
Return-path:
<bounce-224254_HTML-632608994-4293017-1314031-136@bounce.e.wgbh.org>
Received: from mta.e.wgbh.org ([68.232.206.201]) by vms172051.mailsrvcs.net
(Oracle Communications Messaging Server 7.0.5.34.0 64bit (built Oct 14 2014))
with ESMTP id <0NFX004Z1UR3JTK0@vms172051.mailsrvcs.net> for
rap.tors@verizon.net; Mon, 01 Dec 2014 22:50:03 -0600 (CST)
Received: by mta.e.wgbh.org id hfl2eu163hsg for <rap.tors@verizon.net>; Mon,
1 Dec 2014 06:21:54 -0600
(envelope-from <bounce-224254_HTML-632608994-4293017-1314031-136@bounce.e.wgbh.org>)
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=200608; d=e.wgbh.org;
h=From:To:Subject:Date:List-Unsubscribe:MIME-Version:Reply-To:Message-ID:Content-Type;
i=info@e.wgbh.org; bh=fsKLcDWYCcaeSk65gHm7Bt75QLE=;
b=P3pE69hKI3uiqCt+hgE9wANbvX97VWww1MddDSEosYjx16ToL+LD9BbZ9mVYzfoDqVQ6o9qjGvbh
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3menZgtC9KcXL6gkIwg=
Date: Mon, 01 Dec 2014 06:21:53 -0600
From: "WGBH" <info@e.wgbh.org>
Subject: Tomorrow Is #GivingTuesday
X-Originating-IP: [68.232.206.201]
To: {edited for privacy}
Reply-to: "WGBH"
<reply-fe9510727c67047c72-224254_HTML-632608994-1314031-136@e.wgbh.org>
Message-id: <0b34b4b8-7955-4c7f-a30e-2f4f03a241a6@xtnvmta1201.xt.local>
MIME-version: 1.0
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X-CMAE-Analysis: v=2.1 cv=XoZN4uB4 c=1 sm=1 tr=0 b=1
a=pCuGTe9LiHLaBZG+AjPkvg==:117 a=pCuGTe9LiHLaBZG+AjPkvg==:17 a=iX_q9hrvAAAA:8
a=oR5dmqMzAAAA:8 a=-9mUelKeXuEA:10 a=A92cGCtB03wA:10 a=r77TgQKjGQsHNAKrUKIA:9
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x-job: 1314031_4293017
List-Unsubscribe:
<mailto:leave-fcb81672716601791a4c342838-fe201273776204757c1d74-fe9510727c67047c72-fea215737460047e74-ff65157373@leave.s4.exacttarget.com>
Original-recipient: rfc822;{edited for privacy}
X-Antispam: clean, score=1
X-Antivirus: avast! (VPS 141202-0, 12/02/2014), Inbound message
X-Antivirus-Status: Clean

This is a multi-part message in MIME format.

--Boundary_(ID_Xp9+c2Jw/0C/RPbJMwsIGw)
Content-type: text/plain; CHARSET=US-ASCII
Content-transfer-encoding: 7BIT

This was not received until 9:52AM in my Verizon webmail!!

Here is the header for the email I sent at 8:56am from my work to my Verizon.net account and was received at Dec 2 09:52 AM in my Verizon inbox in webmail:

Return-path: <XXX.com>

Received: from mail.270net.com ([216.127.146.226]) by vms172085.mailsrvcs.net

(Oracle Communications Messaging Server 7.0.5.34.0 64bit (built Oct 14 2014))

with ESMTP id <0NFY003H2MN53O00@vms172085.mailsrvcs.net> for

XXXX@verizon.net; Tue, 02 Dec 2014 08:52:38 -0600 (CST)

Received: from DC-HQ.270net.local

({edited for privacy})

by mail.270net.com with SMTP; Tue, 2 Dec 2014 08:56:36 -0500

Received: from DC-HQ.270net.local ([fe80::c108:c74a:38d0:89b8])

by DC-HQ.270net.local ([fe80::c108:c74a:38d0:89b8%10]) with mapi; Tue,

2 Dec 2014 08:56:04 -0500

Date: Tue, 02 Dec 2014 08:56:03 -0500

From: TinaXXX <XXX.com>

Subject: testing Incoming Verizon

X-Originating-IP: {edited for privacy}

To: "XXX@verizon.net" <XXX@verizon.net>

Message-id: <F1926AFCDE1E0840A67D92838835595074E8C0EF5E@DC-HQ.270net.local>

MIME-version: 1.0

Content-type: multipart/alternative;

boundary="Boundary_(ID_grlnZBewsRMgxhlyBRGXTQ)"

Content-language: en-US

Accept-Language: en-US

Thread-topic: testing Incoming Verizon

Thread-index: AdAON7Xt6XQjAYYIRUy89kefGXYJsQ==

acceptlanguage: en-US

X-CMAE-Score: 0

X-CMAE-Analysis: v=2.1 cv=UtfU7F0E c=1 sm=1 tr=0 a=+lkUUNZnMbWSlrX+JrROXA==:117

a=+lkUUNZnMbWSlrX+JrROXA==:17 a=xqWC_Br6kY4A:10 a=iwq3sYZAAAAA:8

a=oR5dmqMzAAAA:8 a=tS228Fp5AAAA:8 a=-9mUelKeXuEA:10 a=A92cGCtB03wA:10

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a=hUg8QywxBK4A:10 a=yMhMjlubAAAA:8 a=SSmOFEACAAAA:8 a=rr1us6ov17SjhSd0aqIA:9

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a=frz4AuCg-hUA:10 a=h_njdGdCWi8A:10

X-MS-Has-Attach:

X-MS-TNEF-Correlator:

X-Declude-Sender: XXX@270net.com {edited for privacy}

X-Declude-Spoolname: 1544364539467.eml

X-Declude-RefID:

X-Declude-Note: Scanned by Declude 4.12.05

X-Declude-Scan: Outgoing Score [0] at 08:56:38 on 02 Dec 2014

X-Declude-Tests: Whitelisted

X-Country-Chain:

X-Declude-Code: 0

X-HELO: DC-HQ.270net.local

X-Identity: {edited for privacy} | | verizon.net

Original-recipient: rfc822;XXX1@verizon.net

This was not received until 9:52AM in my Verizon webmail!!

On the phone with Verizon right now. They insist it is not there problem. They claim "email is not instant". Not sure where to go with this now.

DRutledge

There is definitely an issue on Verizon's end. I am the CEO of a high-traffic website that sends around 10 million transactional emails a month. The last two days, particularly around mid-day, our mail server queue fills up with Verizon emails, which will not deliver until the mail server attempts multiple times. We are not seeing it with other email providers.

We also send some of our emails using SendGrid, one of the largest email service providers. Our support representative at SendGrid also confirmed that they were seeing delays in Verizon email delivery.

Yesterday, the problem eased up by early afternoon, thankfully. It has started again this morning and we're hoping it is also temporary. Perhaps there is an overload of holiday email. We appreciate verizon customers that contact the company on this issue, so that they are hearing from multiple users about the problem.

Druid1066

I've been seeing delays with email delivery on my verizon.net accounts of 1 to 12 hours during the past week. This is getting to be problematic since email shouldn't take that long to be delivered. I've had clients and vendors email to reschedule appointments with me and I don't get their emails until after the appointment they were trying to reschedule! It's definitely Verizon's problem, let's hope they fix it!

TZ2015

I've been having problems with emails being delayed from 1 to 12 hours. Just got off the phone with support...there is a know problem with Hotmail, Outlook.com and a few others causing delays...after analyzing the headers of a few of my delayed emails I was told the delay is not on a Verizon server but on Oracle.....I was told it wasn't a Verizon problem..nothing they could do....doesn't Verizon have an alliance with Oracle? Not sure where to go with this.....

VaBuckeye

Let me add my two cents onto this topic. My email has been delayed the last few days by up to 12 hours. I get emails out of order. Message 1 in a thread, followed by message 4, then 2 and 3 arrive hours later. You can use the Google App Tool to check out the header to see where the problem is (https://toolbox.googleapps.com/apps/messageheader/). In my case, I've found that emails going from "mout.perfora.net" to "vms172075.mailsrvcs.net" are the problem. I don't know for sure if that points to a Verizon problem, but I think it does. It would be nice if a Verizon rep would join this forum topic.

mikearm2

I use pobox.com to forward emails to my verizon account and am also expereincing 2-20+ hour delays.

mikearm2

Pobox.com has contacted verizion and Verizion has responded that they have acknowledged that there is an issue on their end. They're looking into the issue and will let us know when the problem is resolved.

frustratedinCA1

GOOGLE

Just received an email from a hotmail account 13 hours after it was sent which seems to verify a prior post regarding problems with hotmail. I also learned from a IT person I use that there are email problems with other ISP's other than VZ since many of his clients do not use VZ as there ISP

krez561

Add me to the people who are experiencing delays of up to 22 hours to receive sent mail. I've got headers that show that Verizon accepted the mail when it was sent, but it was not passed on to me until long afterward. Those Black Friday and Cyber Monday specials aren't much use two days later.

New Info: it seems all emails from our system are delayed to Verizon by one hour. We are not getting a greylisting response from Verizon servers, but rather a timeout. Our system attempts to send every 15mins after the first failure and these are the responses we get back from the Verizon server:

[2014.12.03] 12:14:15 [54771] RSP: 220 vms172099pub.verizon.net -- Server ESMTP (Oracle Communications Messaging Server 7.0.5.34.0 64bit (built Oct 14 2014))
[2014.12.03] 12:14:15 [54771] CMD: EHLO
[2014.12.03] 12:14:15 [54771] RSP: 250-vms172099pub.verizon.net
[2014.12.03] 12:14:15 [54771] RSP: 250-8BITMIME
[2014.12.03] 12:14:15 [54771] RSP: 250-PIPELINING
[2014.12.03] 12:14:15 [54771] RSP: 250-CHUNKING
[2014.12.03] 12:14:15 [54771] RSP: 250-DSN
[2014.12.03] 12:14:15 [54771] RSP: 250-ENHANCEDSTATUSCODES
[2014.12.03] 12:14:15 [54771] RSP: 250-HELP
[2014.12.03] 12:14:15 [54771] RSP: 250-XLOOP E8118440C55501690D0BC4902229F8F1
[2014.12.03] 12:14:15 [54771] RSP: 250-STARTTLS
[2014.12.03] 12:14:15 [54771] RSP: 250-ETRN
[2014.12.03] 12:14:15 [54771] RSP: 250-NO-SOLICITING
[2014.12.03] 12:14:15 [54771] RSP: 250 SIZE 20971520
[2014.12.03] 12:14:15 [54771] CMD: MAIL FROM:<XXXt.com> SIZE=23355
[2014.12.03] 12:14:20 [54771] RSP: 250 2.5.0 Address and options OK.
[2014.12.03] 12:14:20 [54771] CMD: RCPT TO:<XXXXX@verizon.net>
[2014.12.03] 12:14:20 [54771] RSP: 250 2.1.5 XXXXX@verizon.net OK.
[2014.12.03] 12:14:20 [54771] CMD: DATA
[2014.12.03] 12:14:21 [54771] RSP: 354 Enter mail, end with a single ".".
[2014.12.03] 12:15:22 [54771] The smtp session has timed out.

After about 4 tries, the message finally gets accepted:

[2014.12.03] 13:01:34 [54771] RSP: 220 vms172107pub.verizon.net -- Server ESMTP (Oracle Communications Messaging Server 7.0.5.34.0 64bit (built Oct 14 2014))
[2014.12.03] 13:01:34 [54771] CMD: EHLO
[2014.12.03] 13:01:34 [54771] RSP: 250-vms172107pub.verizon.net
[2014.12.03] 13:01:34 [54771] RSP: 250-8BITMIME
[2014.12.03] 13:01:34 [54771] RSP: 250-PIPELINING
[2014.12.03] 13:01:34 [54771] RSP: 250-CHUNKING
[2014.12.03] 13:01:34 [54771] RSP: 250-DSN
[2014.12.03] 13:01:34 [54771] RSP: 250-ENHANCEDSTATUSCODES
[2014.12.03] 13:01:34 [54771] RSP: 250-HELP
[2014.12.03] 13:01:34 [54771] RSP: 250-XLOOP 52A250FD95CF81C04D36107B3ED73B1F
[2014.12.03] 13:01:34 [54771] RSP: 250-STARTTLS
[2014.12.03] 13:01:34 [54771] RSP: 250-ETRN
[2014.12.03] 13:01:34 [54771] RSP: 250-NO-SOLICITING
[2014.12.03] 13:01:34 [54771] RSP: 250 SIZE 20971520
[2014.12.03] 13:01:34 [54771] CMD: MAIL FROM:<jXXXXXXcom> SIZE=23355
[2014.12.03] 13:01:35 [54771] RSP: 250 2.5.0 Address and options OK.
[2014.12.03] 13:01:35 [54771] CMD: RCPT TO:<XXXXX@verizon.net>
[2014.12.03] 13:01:35 [54771] RSP: 250 2.1.5 XXXXX@verizon.net OK.
[2014.12.03] 13:01:35 [54771] CMD: DATA
[2014.12.03] 13:01:35 [54771] RSP: 354 Enter mail, end with a single ".".
[2014.12.03] 13:01:38 [54771] RSP: 250 2.5.0 Ok.
[2014.12.03] 13:01:38 [54771] CMD: QUIT
[2014.12.03] 13:01:38 [54771] RSP: 221 2.3.0 Bye received. Goodbye.

daveopie

I maintain our anti-spam devices and I started looking at what may be the same issue after one of my users complained about a bounced email to Verizon.net. The reason for the bounce was a message too old error.

I did a packet capture while trying to send several test messages. On one of the test messages, The sniff shows my email gateway made the connection to the Verizon SMTP server and started the email protocol. My server sent the HELO message and then sent the From address of the email, and then I got the following error message:

"450 4.3.2 Milter rejected message". I'm not 100% sure what a "milter" is, but I think it might be related to DKIM, which is a technique to filter out spam.

Several seconds after that, my server tried to send another of my test messages, and I can see in the sniff that I was able to successfully complete the TCP 3-way handshake, but immediately after that, I got a TCP RESET packet sent by Verizon, which closes the connection.

In my particular test, my server then waited a few seconds and established another TCP session, but after completing the handshake, the Verizon server never responded with the message that identifies the email server. After a few seconds, my email server tried this again. After another delay, another attempt was made and again met with a TCP RESET. Verizon is not accepting mail.

I also looked in our mail logs for all connections to the Verizon email server (relay.verizon.net), and I see a lot of network errors, but those errors almost exclusively occur during the hours of 9-5. I only have 3 days worth of logs, so this only goes back from today (Wednesday) to Monday morning, but both nights in that timeframe showed a bunch of successful connections and only 1 or 2 network errors. During the daytime of all 3 days, about 1/3 of connections established reported a network error. I'm not sure if this is enough data to conclude it is only a 9-5 problem, but it was weird enough that I wanted to report it.

I think what happens is after a failed connection, our email server waits and attempts to send again a minute later. If it is lucky enough to connect next time, the email gets sent, otherwise it waits a hour and attempts later. But not all emails are going through, especially ones that aren't lucky enough to establish a TCP connection with the Verizon server.

Test email to my personal Verizon email from Gmail: Received in 30 seconds or less

Test email to my personal Verizon email from Outlook.com: Over 1+ hour to be received

Test email to my personal Verizon email from my corporate email: Over 1+ hour to be received

Test email to my personal Verizon email from Yahoo: Over 1+ hour to be received

So this is an issue from small mail servers to big that Verizon mail servers (Oracle?) is having a connection issue of some sort. But how Gmail never seems to have an issue, IDK.

I too also notice the issue is only 9am to 5pm. Overnight my mail queue never fills up...only when the workday begins does it happen. You would think this would be enough clues to either identify the issue or admit that possibly the workload on Verizon servers is too much during business hours and they are failing connections.

I have received multiple responses as well from Spam Filter failure timeouts to Pending to Account Temp Disabled. All false in my book.

I am having problems with Gmail as well. I sent an email from Gmail to Verizon almost 15 minutes ago, but it hasn't arrived yet.

rclemings

I'm seeing about 700 Exim log entries per day like this:

T=remote_smtp defer (-18): Remote host relay.verizon.net [206.46.232.11] closed connection in response to initial connection

All of them are for messages sent to an address on my server for forwarding to a Verizon address via an /etc/aliases entry.

Eventually the messages are sent successfully, but there can be several "closed connection" errors before that happens.

And often the delivery time (DT) is more than a minute when the message is finally sent, even for messages that are sent directly from my server and not forwarded. Occasionally I also see SMTP timeouts.

As others have noted, the problem is at its worst during east coast business hours. At other times there is little or no delay and few or no closed connections.

KJ1111

I have the same problem - it's been over two weeks now, starting with just one sender, now 50% of emails are from 2 hours to 22 hours late. It is getting worse by the day. In three phone calls to VZ, they simply said it was global domain issue and nothing they could do and they are not responsible. I hope everyone with this issue calls VZ. Gmail is fine as is my company server.

So glad I stumbled upon this forum. I started noticing email latency on Nov 21. Like others, I get emails either on time, 20 minutes late, hours late, or never. Happens with Outlook and with Verizon webmail.

Called tech support; got nowhere: they created a trouble ticket and promised resolution and a follow-up call, neither of which have materialized. When I call, I'm often on hold for at least an hour, misconnected, disconnected, etc.

Off-topic, but . . . In addition, while traveling last weekend I had trouble accessing Verizon webmail. After typing in my username, I was never brought to the password screen. Interestingly, this happened on a desktop and on a laptop--but only when the laptop was on a particular wifi network. On another wifi network, it was fine. Still, can't blame the wifi, b/c the desktop doesn't use wifi.

Any evidence that Verizon reads these posts? I reached out via their Facebook page, which was useless.

Forgot to add that latency occurs with emails sent to me from various senders on various email systems. Also, Verizon told me to send headers from delayed emails to {edited for privacy} and to note my case number. I've been doing so for 2 weeks. Apparently this hasn't helped.

SusanV2

I have been having the same problem for a couple of weeks, but it's very specific for hotmail to my Verizon email. I exchange frequent e-mails within a small group. One sender is on hotmail and I am the only one on Verizon. Most of the rest of the group are on gmail accounts. Over the past couple of weeks, when the hotmail user orignates an e-mail, I see replies from others in the group almost instantly, and then the hotmail arrives 2-8 hours later. So my conclusion is that it's specific for messages from hotmail to Verizon for me. It's happened with one other hotmail sent to me in the past week as well. I get all gmail and other server messages just fine, including ones I send from my work e-mail to my Verizon address.

hase

I just experienced a 2 hr delay. This evening I Skyped with a friend and he said he had just sent a reply to an email I had sent much earlier. His first attempt at sending was at 20:01. It didn't show up so he tried again. This one didn't arrive so he sent a email with no body. It arrived almost instantly. He tried to sent the original reply again and it didn't show up. 25 minutes after the first attempt the *last* one shows up. We closed the Skype session at about 9:00PM. At 21:57 the first two show up. They were sent at 20:01 and 20:09.

About a year ago I ran into a similar situation, but the delay was only 45 minutes, and the to<->from was reversed, i.e. I was sending and the other person didn't get it.

I think for us low volume users that most of the time we really don't know that email has been delayed. When you are talking to someone directly and send an email it becomes evident. My guess has been that it is the third party VZ contracts with for spam filtering that causes the delay, so VZ then claims VZ didn't cause the delay..

I got a VZ flier with a special deal yesterday and I was about to sign up for the holiday special offer this very afternoon, but didn't get around to it. I now have second thoughts about hanging in there with VZ for another couple of years.

DKokes

I am having the SAME issue & it seems to be specific to email sent from hotmail accounts. Sometimes I get them a few hours later, some I've rec'd a two weeks later. So frustrating... I haven't had time to call Verizon but will tomorrow! They really need to look into this or I'm switching to gmail.

Pyroman1

OK, another victim. Emails from various sources randomly taking up to 6 hours to arrive. No pattern as to size, attachments, etc. I'm working on a project due Friday, and exchanging document content with others. Was just about to send a rather brusque query to someone asking "where's your stuff" when it arrived, having been sent to me almost 6 hours before I got it. This would have possibly put a serious strain on a business relationship.

VERIZON, THIS IS INTOLERABLE!!! If I can't depend on reliable service, it's time to terminate my service and go elsewhere. What with 4G cell connectivity expanding, who needs a telco anymore? (BTW, I do NOT have Verizon mobile.)

I'm now talking to a Verizon phone tech, and he said our latency issue ("delayed inbound email delivery to verizon.net") is now an acknowledged network problem. No info on why or when the problem will be fixed. The tech received an internal email about this on Tuesday.

I guess the good news is that a Verizon Tech acknowledged that there is a network problem and an internal memo was received. Wonder if anyone else has received an acknowledgement from Verizon now that there is a problem. I did not receive my usual blast of delayed emails last night which leads me to believe they are still help up somewhere. Also someone sent me an email using their hotmail account last night at 9:25PM EST. As of 7:40AM EST I still have not received. This person sends me an email daily with work I have given her and it is taking 12 to 14 hours to get to me.

Aimee99

For atleast the last 2 weeks I have noticed that there has been a delay in receiving email to my verizon email addresses. I have 3 seperate email addresses. I experience the delay on my desktop (windows), my notebook (Windows), my iPhone, and my iPad. The delay also exists in webmail.

The delay does not exist from 1 specific sender, but multiple. Email is does not appear to be going to my spam folder. It is not just business, but also multiple individuals. I can send an email from my work email address and not recieve it until the next day.

The email delay appears to be resolved over night every night, but I do not receive some emails for 12 hours after they are originally sent. Any ideas?

Thanks,

Aimee

SoniaKutzCo

Sadly you are not the only one. I have been having email issues for around 2 weeks as well. The emails are significantly delayed, if received at all. I'm beyond frustrated with this and there doesn't seem to be any solution on the way.

Heg155

This has been happening for over a week to us.

I have performed a number of test to the in MX records for verizon.net and it appears were able to connect to a number of their severs and not to others. The failed connections are not due to blocking of i.p address but it appears verizon may be experiencing a technical issue or performing maintenance. Depending on which tower your message was routed to and attempting the delivery the message may go into retry.

Some messages are taking upwards of 12 hours to get to some verizon accounts.

Heg155

In case a Verizon tech actually looks at these posts here are my results from my earlier mentioned testing:

Connected to relay.verizon.net [206.46.232.11]

<<< []
FATAL:[20] Unknown welcome string

Results for Test SMTP Connect - Tower 7 - Denver, Server PRBEMTACO1007 (mail3.bemta7)

Attempting connection to relay.verizon.net on port 25

Connected to relay.verizon.net [206.46.232.11]

<<< []
FATAL:[20] Unknown welcome string

Results for Test SMTP Connect - Tower 7 - Denver, Server PRBEMTACO1007 (mail4.bemta7)

Attempting connection to relay.verizon.net on port 25

Connected to relay.verizon.net [206.46.232.11]

<<< [220] vms172055pub.verizon.net -- Server ESMTP (Oracle Communications Messaging Server 7.0.5.34.0 64bit (built Oct 14 2014))
>>> EHLO server-7.bemta-7.messagelabs.com.net
<<< [250] vms172055pub.verizon.net
<<< [250] 8BITMIME
<<< [250] PIPELINING
<<< [250] CHUNKING
<<< [250] DSN
<<< [250] ENHANCEDSTATUSCODES
<<< [250] HELP
<<< [250] XLOOP A831B6339FACE2796FC594D6A2CC8764
<<< [250] STARTTLS
<<< [250] ETRN
<<< [250] NO-SOLICITING
<<< [250] SIZE 20971520
>>> MAIL FROM: <{edited for privacy}>
<<< [250] 2.5.0 Address Ok.
>>> RCPT TO: <postmaster@verizon.net>
<<< [250] 2.1.5 address accepted for deferred processing: postmaster@verizon.net
>>> QUIT
<<< [221] 2.3.0 Bye received. Goodbye.

Results for Test SMTP Connect - Tower 7 - Denver, Server PRBEMTACO1007 (mail5.bemta7)

Attempting connection to relay.verizon.net on port 25

Connected to relay.verizon.net [206.46.232.11]

<<< [220] vms172099pub.verizon.net -- Server ESMTP (Oracle Communications Messaging Server 7.0.5.34.0 64bit (built Oct 14 2014))
>>> EHLO server-7.bemta-7.messagelabs.com.net
<<< [250] vms172099pub.verizon.net
<<< [250] 8BITMIME
<<< [250] PIPELINING
<<< [250] CHUNKING
<<< [250] DSN
<<< [250] ENHANCEDSTATUSCODES
<<< [250] HELP
<<< [250] XLOOP E8118440C55501690D0BC4902229F8F1
<<< [250] STARTTLS
<<< [250] ETRN
<<< [250] NO-SOLICITING
<<< [250] SIZE 20971520
>>> MAIL FROM: <{edited for privacy}>
<<< [250] 2.5.0 Address Ok.
>>> RCPT TO: <postmaster@verizon.net>
<<< [250] 2.1.5 address accepted for deferred processing: postmaster@verizon.net
>>> QUIT
<<< [221] 2.3.0 Bye received. Goodbye.

Results for Test SMTP Connect - Tower 7 - Denver, Server PRBEMTACO1007 (mail1.bemta7)

Attempting connection to relay.verizon.net on port 25

Connected to relay.verizon.net [206.46.232.11]

FATAL: timeout triggered after 60 seconds

Results for Test SMTP Connect - Tower 7 - Denver, Server PRBEMTACO1007 (mail6.bemta7)

Attempting connection to relay.verizon.net on port 25

Connected to relay.verizon.net [206.46.232.11]

FATAL: timeout triggered after 60 seconds

Heg155

Additional info the the Techs:

This is a list of 10 email messages leaving our mail servers
heading to several different Verizon email addresses. As you
can see the column on the left shows when the email was sent, the
column on the right shows when the Verizon email servers
actually accepted the message.

This time difference is usually minutes if not seconds for other mal servers.

The top 3 are stuck and will be for hours.

msg 1 04 Dec 2014 10:20 AM Retrying delivery
msg 2 04 Dec 2014 10:00 AM Retrying delivery
msg 3 04 Dec 2014 9:26 AM Retrying delivery
msg 4 04 Dec 2014 6:15 AM 04 Dec 2014 6:15 AM
msg 5 03 Dec 2014 4:47 PM 03 Dec 2014 6:44 PM
msg 6 03 Dec 2014 4:44 PM 03 Dec 2014 4:45 PM
msg 7 03 Dec 2014 4:42 PM 03 Dec 2014 6:34 PM
msg 8 03 Dec 2014 4:25 PM 03 Dec 2014 4:50 PM
msg 9 03 Dec 2014 4:22 PM 03 Dec 2014 7:52 PM
msg 10 03 Dec 2014 3:45 PM 03 Dec 2014 10:57 PM

Hope this helps someone because there's nothing we can do about it.

bdfarrington

I have been having delayed e-mails for weeks, if not months! Yesterday around 10:30 AM (I was on the phone with her) I asked her to send it to both my Verizon e-mail and my Gmail account. I received the gmail e-mail at 10:35 am... I didn't get the verizon.net one until 6:33 PM...

And I know that I'm not receiving all my e-mails... Oh, I get the spam e-mails, but not e-mails that others are sending me.

Is it Yahoo or is it verizon? I might as well abandon my verizon account and just tell everyone to e-mail me at gmail!

Ridiculous...

daveopie

Here is an update from my organization's email logs, which only go back to Dec 1. During the night (non-business hours of the East Cost), it was rare for a drop to occur. I might get one per night. But during the day, I was seeing errors of either "network error" or "connection timed out" at a rate of maybe between 1/3 and 1/4 of all our connections to the relay.verizon.net email server. This pattern has been consistent since the beginning of my logs.

This morning, around 9:00am (Dec 4), the pattern restarted, but then it stopped at 10:30am. It is now 2:00pm, and my organization has sent around 60 emails to Verizon recipients, and none of them are showing any network errors in the logs. I wonder if Verizon has fixed this?

skohly1

It seems to be getting better. Lets hope so

skohly1

Most of mail now coming on time but not all. I just got another one sent almost 4 hours ago

rclemings

Yes, a great improvement this morning. No "closed connection in response to initial connection" for the past four hours, and delivery times since then are mostly in the 5-10 second range.

Today does seem to be a good day. No time-outs for sending to Verizon.net from our servers. Hopefully this trend continues, but I have seen good days and then it returns so I am a little hesitant to say it looks resolved.

capevette

We've been having this issues since September!!! Some e-mails delayed up to 2 days. Talked with support today and "she" admitted they new about the problem since last week. The Techs are working on it, but no time frame as to when there would be a fix? really, transfered me to billing and gave me a "one time only" $5 credit on my bill. Guess I'll call every day just to ask if theres a fix yet. If everyone did this they would fix it.

ThomasP2

We have been having email delay problems since around November 20th. The delays occur only with email from a Hotmail email address to any of our Verizon email addresses. All other email addresses work just fine.The delays are from 3 hours to about 12 hours.

Non-Hotmail email addresses sending to the Verizon accounts work fine. The problem occurs wherever we happen to be travelling so is not related to any home location issues.

This is becoming a frustrating problem.

Last week a Verizon customer service rep (begrudgingly) posted a $20 credit to my account. Likely b/c he could see how many times I'd called, that I'd been promised resolution and callbacks that never materialized, etc (this was before Verizon acknowledged that latency was a network-wide problem). He said that if I need 100% reliable email, I should upgrade to a ($$) business account.

thedriscolls1

Called about this in December. The customer service rep blamed other servers... not a verizon issue. Had me text a message and decided all was good. (And I was basically nuts!) In the last 24 hours, I have had messages delayed anywhere from 90 minutes to 2+ days.... and then others that are received in a timely manner. I can't make any sense out of it. Got a rep on the phone, he listened and noted down some of the problem emails and is going to have it looked into. He says they may need a server reset on their end. We will see!!!

I called them the other day. I got a guy who said he would have to speak to one of the "specialists" and would call me back. Sure enough, he called back 10 minutes later but since I was on the other line, he left me a message saying that they wanted me to send them a sample of the delayed e-mail. He didn't tell me where to send it but rather told me to call back and find out the address. I did that and the guy I next spoke to had no idea where to send them. He kept putting me on hold for 40 minutes while he kept checking! At one point he told me they wanted my password so they could get to my account. I told him that was a nice try but no. He didn't argue but put me back on hold. He finally came back and said they didn't need me to send them anything but they were still looking into it. The entire thing was a waste of my time and accomplished nothing whatsoever.

And of course Verizon has nowhere to send an e-mail complaining about the horrible customer service either.

Are you Verizon guys out there reading this?

MMeisler, I've never met a company that's so customer-unfriendly.

dogden1

Having email delay problems today.

Bramble1111

Still experiencing the delayed emails. I remember the issue started as early as November....I was getting all the Black Friday sale emails from all different companies the week after, when all the sales were over! In April, I needed to place 2 orders with the same vendor so I placed one order using my verizon.net email and the other order using a yahoo email. The order confirmation that I used my yahoo email for, came through immediately. The order I placed right after using my verizon.net for the email, did not come through until almost 24 hours later. I guess I should be happy that I even got the order confirmation, as a lot of the automated emails don't even come through at all anymore.