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email mystery - please advise

I have a weird problem. Sometimes - not always -- I am not receiving email that is being sent to me from clients. Sometimes I do receive emails from the same clients using the same computer they always use, but on several occasions, the email doesn't come through. I have set up a gmail account, and when these clients send to that account, it arrives safely. But not to my verizon.net account. Why?

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Anthony_VZ

That is particularly odd. Are they getting a bounceback message? Have you checked the spam folder to see if it got flagged as spam for any reason? Do you use the Verizon Webmail from our website or do you use an email program on your computer such as Outlook, Mac Mail, Eudora, Thunderbird, Windows Mail, etc.

Busybean1

Hi, Anthony, and thank you for responding to my question. I use Entourage on a MacBook, but the email messages I referenced didn't arrive either in Entourage or my Verizon Webmail. The senders don't get a bounceback, so it's especially mysterious. One of the senders usually can email me without problem but the other rarely can successfully email me at my Verizon address. Yet it comes into my gmail account with no problem. It must be just some strange bug - maybe it's a Mac issue? I know Mac and Verizon don't always play nicely together - I can't use Mac Mail, for instance.

Anthony_VZ

It could be your email program once downloading the email it deletes a copy of the website. Are you able to see other messages on the website?

Busybean1

Yes, I do see lots of email on the web site. In fact, if I don't go into it and delete it, it tends to build up drastically. I didn't realize that and at one point had 26,000+ emails in there!

tropicalgal

Very similiar what happens when I email this one particular person from my Verizon webmail to this person's Verizon webmail also using verizon.net email address.

the other person has a Mac as I am using Windows . it doesn't make any difference if I send from IE or Firefox.

My message never arrives. Nothing is being blocked... no bounce back to me, not in person's spam, it just never arrives in the person's inbox.

I can send a email to the other person's gmail account and my email arrives fine. I can receive all this person's email to me.

The other person does use Firefox/Safari browser. All other emails arrives fine for this person just not able to

receive from any other Verizon email address users. ???? where does my email to this person go ?

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