Several times in the past few months I've tried to respond to emails to me with simple, one or two line comments. This has been done from Outlook. In each case Verizon bounced my email as being spam. Absolute nonsense. I sent the email as per their Spam Detector instructions, but they did nothing, as a second sending of the same email reply was blocked. What is going on if a residential customer cannot even send a simple email reply? Of course, there is no one to talk to, as they don't seem to care.