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WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

I have been having a problem for over 2 months, I do not receive daily email's from Petco. I used to be able to receive them and for over 2 months now they are not coming thru to my email.

There are other emails also that I do not receive. Alot of emails I signed up for regarding, sales specials, coupons, etc. are not coming thru, they aren't even under Spam as I check daily.

What is the problem? Also it takes so long to receive the daily emails, they do not come thru when they are sent for sometimes hours and hours later.

I'm at a loss for what the problem could be. It obviously is an ongoing problem.

Any help would be appreciated!

Thank you.

Comments

Telcoguru

Are you using webmail or an e-mail program?

JOSEm441

please login to webmail and look at SEttings- email settings- filters (are there any set)? and blocking ?

tns2

Particularly look at Spam filter. If active is it set to delete or to put into a folder. Strongly suggest having it put into a folder because there are false positives.

Are the emails you are expecting coming from a particular other ISP. That ISP may be blocking them, or Verizon may be mistakenly blocking them. That ISP or party may need to reqest that they be whitelisted.

http://my.verizon.com/micro/whitelist/

tiara320

webmail

tiara320

I checked settings I do not have it blocked and all of my spam mail is saved. I have verizon webmail.

tiara320

nothing is blocked check all settings spam is saved in folder. I have verizon webmail.

JOSEm441

Tiara, Settings-General settingss- email settings- blocking- safe senders- press the down arrow to the far right and try adding the petco email address then test.

NOTE: you should not have to do this but it may help narrow down the issue

Also - Convversations - Message Center store- are you near the limit ? (my limit is 2048 MB)

MisterMomeni

I am having the same problem. Spam filter is turned off, but e-mails from certain senders magically *NEVER* appear. Wow! Who is running the verizon e-mail servers? This is terrible. In the case of one of the senders, it's for a verification of a new account, so I wouldn't know exactly what address to add to the safe senders list (since I never receive the initial e-mail).

Bramble1111

Was anyone ever able to help you with this? I also have been having this issue since about the same time as you, September/October timeframe, most of the emails I do not get seem to be auto generated. If I place an order at Sears or Kmart, I no longer get the auto confirmation with my order details. I no longer get bill payment reminders from my mortgage company. I no longer get repair ticket confirmation emails from Verizon themselves. I also have the delay issue too- for Black Friday, I didn't get all of the sale emails until the following week when the sales were already over! I have spent hours explaining my issues and the blame keeps getting placed back on all the individual senders....even though I was able to receive their emails before and they are sending from the same exact addresses.

tiara320

Unfortunately, it still is hit or miss.

I have some of the ones I do not get, sent to another email address as a backup; as they are important to me.

I feel Verizon Email Service Web Mail; has really gone downhill, regarding keep me signed in still does not work as they say it does; and also with the unreliable receival of emails that I am subscribed to. I even sent some to the White Pages.

It appears that Verizon is not concerned with offering it customers an unreliable email program, and is forcing us to use other email programs, Yahoo, etc.

tns2

Remember an email can be stopped at the sender's ISP as well. And if pepople are using big mailing lists that can also cause emails to be deleted, ofthen with no indication.

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