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Cannot activate SPAM DETECTOR

mah__

I am not sure if this problem started as a result of the recent e-mail server outage/problem but I cannot 'turn on' the Spam Detector on one of my sub-accounts.

If I select 'On' the following response is returned:

No other information is provided; and the setting reverts to 'Off'.

The Spam detector is currently correctly set ('On') for the Main-Account as well as my other sub-accounts.

Any ideas ???

Comments

JOSEm441

http://businessforums.verizon.net/t5/Verizon-net-Email/Spam-Detector-will-not-activate-and-acct-managemen-problem/td-p/349139

Apparently this is not easily solved.

mah__

Bump !!!!

Can a Verizon tech please addess this problem?

Based on the comments from the link in the previous post this is not an uncommon problem.

[Deleted User]

Hello mah__,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.

PJL

@LawrenceC wrote:
Hello mah__,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.
What about all the times Verizon Support opens support cases for problems like this? You might check with Heather.

mah__

LawrenceC:

In an earlier thread you appear to have referred a users problem to the proper group to get help:

http://forums.verizon.com/t5/Verizon-net-Email/Blocked-Domain-causing-Customer-Complaints/m-p/595749#M13117

Other VZ personnel monitoring these boards have similarily referred issues:

http://forums.verizon.com/t5/Verizon-net-Email/Help-with-DSL-Transition-EMail/m-p/630261#M14460

http://forums.verizon.com/t5/Verizon-net-Email/STOP-AUTOMATICALLY-DELETING-EMAILS-FROM-MY-INBOX/m-p/244833#M2367

How about giving some clue as to what the correct 'customet service' department and HOW to contact that department.

Implying peer-to-peer support as a solution does not seem logical since the solution seems to require access to Verizon's servers to correct this problem; the posted information on the Verizon website is incorrect or incomplete regarding resolution. The error message simply says it was unable to update settings --no clueas to what has to be done or who to contact.