How to stop Verizon from treating non-spam e-mail as spam?

MacMan

I subscribe to New Scientist magazine. Along with this is the option to get a weekly e-newsletter from them.

I had set this up over two years ago, and I was successfully receiving these weekly e-newsletters.

All of a sudden, after the 9 Jan 2014 e-newsletter issue, I stopped receiving them.

I've been in contact with New Scientist, who assures me my account is properly configured to continue recieving these newsletters, and I have verified that my Verizon account is set up to accept these e-mails in the "Safe Senders" list.

But I still no longer receive these e-mails.

Has Verizon inadvertently added "newscientisit.com" as a source of spam? If so, please correct this error.

I'm posting this here since I have not found a way to directly contact "support" with an e-mail.

tns2

How do you have the Verizon spam filter set? Make sure you set it to save spam in a folder rather than deleting it.

Check that folder. IF the newsletter is going there you can write a rule to allow a copy to be sent to you EVEN if the newsletter is still considered spam. You should also mark the newsletter as not spam, and hopefully they will update it to stop flagging it.