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Not receiving e-mails from comcast

I am not receiving e-mails from a friend who is with comcast. Several other people from verizon are also having this problem. The message is not in my spam folder. I have tried to solve it at this end and she has tried at comcasts end. Neither takes responsibility. Do my filers need adjusting to receive comcast mail? It is very frustrating.

Comments

ecb3

ty for reposting for me! Hope someone can help.

somegirl

Is she getting any kind of bounceback message?

If not, make sure your SpamDetector is set to save messages to your spam folder rather than delete them and check there.

ecb3

Thank you. I did find the message in my spam detector. However, I don't understand why it doesn't go into my regular inbox.

tns

@ecb wrote:
Thank you. I did find the message in my spam detector. However, I don't understand why it doesn't go into my regular inbox.

If its a sender you want you can identify the sender as safe. Then a copy goes to spam detector and the inbox.

They do not give what the rules are for the Spam Detector thinking a message is spam. To do that would give spammers a hint on how to get around it. But I have noticed a few things that causes valid mail to be thought to be spam. E.g.. messages with exclamation points in the Subject.

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