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drop in DSL speed

Up to about a week ago, speed was 6.8mbs. Now it's 4.8mbs. Tech support insists the line is fine -- after some apparent trouble in my area which they claimed prevented them from checking the line, but not affecting me -- and offers no explanation for the drop in speed. The downstream speed listed on the 192.168.1.1 page has also dropped from it was, as of this slow-down. It's now 5216kbs. Used to be listed at over 8000.

Has Verizon has actually lowered the speed? I'm in the 3-7 tier, but suddenly I'm at the low end of it.

Nothing to do but switch to cable, since Verizon is unresponsive?

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dslr595148

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

news.giganews.com

traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your non D-Dlink modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your non D-Dlink modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

howardd1

After some research, it appears the Verizon uses "optimization" software to adjust speeds -- invariably downward -- whether or not the downgrade is actually necessary. And trying to get the original performance manually restored encounters tremendous resistence in the New Delhi call center -- or wherever it is.

You could go from the upper end of 3-7 mbs to the lower end, and Verizon evidently won't budge, even if you've never lost a connection at the higher end.

This can be plainly seen in the modem's downstream rate. My setting went from over 8000 to 5216, for no apparent reason. In 3+ years, I've never had problems at the higher rate.

To make matters worse, the tech actually suggested I pay for a faster speed -- this after Verizon claims I can only enjoy the lower end of the tier I'm now paying for!

howardd1

Okay, if anyone's interested: they *did* manually reset the downstream rate. New Delhi apparently had to go through NY, but it did happen.

Speeds now are actually slightly faster than before the downgrade. This will be a real pain if it happens again -- must hve taken a good 30 minutes -- but restoring the speed is possible, if the tech cooperates.

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