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Verizon Yahoo Email - How to reset email Password

gigi111

1. I find no way on verizon.net to manage my primary email account or create a sub account.

2. I have a verizon yahoo email account that has been running on my ipad for a year. Tried to add it to my iphone and get the userid or password not matching issue. I can also login to verizon.net and access email.

I'm thinking I'd like to rest the primary email account password but CANNOT find this on verizon.net, much less find the local to manage email accounts. The online tutorial video no longer refflects the GUI.

3. I cannot log directly into yahoo email, it only works if I pass through from verizon.net using my verizon.net account credentials.

Help is appreciated.

Comments

Telcoguru

I don't know if this thread will help you. http://forums.verizon.com/t5/Verizon-net-Email/YAHOO-PORTAL-CHANGE/m-p/752929/highlight/true#M18801

gigi111

No but thanks. Problem is I set it up on my iPAD last year through add new email, selected YAHOO. I'm guessing that the email password is different and my mother in law did not write it down.

We can log into verizon.net (obviousely) but I see no place to change email account passwords. I'm thinking if I change it an may resolve the problem by using it on both devices.

Telcoguru

Did you try this page? https://edit.yahoo.com/forgotroot?done=https%3A%2F%2Fmail.yahoo.com&src=&partner=reg&intl=us&lang=en-US

gigi111

I did try that link. When I enter my email address it tells me there is no known yahoo account associated with it.

I called Verizon Tech help today got transferred 4 times and no one was able to help nor did they understand my issue. I also had trouble understanding their accents.

At this point I'd be happy to just unlink yahoo from my verizon.net account but no body seems to understand or be able to help. I explained that there appears to be a defect on the web site when I click change password in verizon/yahoo email page it takes me to a Yahoo page with my verizon email address prepopulated as the login id. When i enter my verizon.net password the credentials fail. Then I click the 'can't log in link' which prompts me for my email address associated with a yahoo account. The response is there is no account. I am in a perpetual circle.

Its amazing that Verizon can engineer the system, build the GUI but the suppor people don't even understand what a bug is. All they want to do is reset my password. We've done that 10 tmes but it doesn't seem to carry over to the yahoo portal.

I also understand Verizon no longer uses yahoo email with new customers which may explain why this integration and support is broken down. This gets me back to wanting to divoce my account from yahoo but folks on the support end don't understand what I'm trying to do. After the 4th transfer and silence after I explained the entire situation I told them to forget it, as I'll create a gmail account. Probably better off anyway siince they support imap.

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