After receiving the May notification that my bill was ready I tried signing on and paying the bill from my checking account as I have done for the past several years. For some reason I can no longer access the account at all - I cannot get any info. After signing in successfully I receive an error message " We are unable to process your request at this time. Please try again later. We apologize for any inconvenience"
I called and spoke with 2 service reps yesterday - the first one disconnected me. The second could not fix the problem and said he sent it for tecnical assistance and I would receive a call when it was fixed. I received a call this morning advising that a change was made to my account and if I had requested it, then no further action was needed. I figured the situation was corrected but it is not so.
I cannot access my account from any browser or computer (I tried 3 different ones) or even my cell phone. I saw others have had this issue so has anyone had success in correcting it? Is it my imagination or is Verizon totally lame when it comes to correcting these issues?
