For the past month, the dial tone on my home phone keeps going out sporadically for hours at a time.
Today the phone has been out for over 24 hours to where I can't even reach Verizon customer service by phone. I have contacted customer service by chat on several occasions and I will only describe the experience as extremely aggravating.
The customer service on chat told me that they would send a technician out for repair BUT my scheduled visit would be cancelled if I did not answer the phone to confirm. How would it be possible for me to confirm a technician by phone when my phone is out ?????
This is the second time Verizon is sending someone out in under a week and I am not even sure if the technician will show up this time.
I explained to the customer service at least 3 times that my home phone was my only contact number, yet he insisted my appointment would be cancelled if I did not answer the phone before the technician is due to arrive. I asked him to send a confirmation by e-mail, he said okay, but I have only received a general notification.
How exactly does this process make any sense at all?
