How do I cancel an order for the NFL Red Zone which I did not authorize?
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Remember that if you have the Ultimate HD package, Red Zone is included. Otherwise you need to call CS to cancel it.
@SoVery wrote: How do I cancel an order for the NFL Red Zone which I did not authorize?
If it was ordered from the STB by someone pressing the button, do not look for a refund, and you will have to pay for it even if you do cancel it. I have a parental controls and purchase pin on all my STBs, just to prevent this. The NFL Redzone is not a pro rated purchase. If you have Ultimate HD it is included.
You can contact Customer Support to discuss this matter.
I also got improperly charged for NFL Red Zone and they refused to refund me. I'm guessing these are not isolated incidents.
@prisaz wrote: @SoVery wrote: How do I cancel an order for the NFL Red Zone which I did not authorize?If it was ordered from the STB by someone pressing the button, do not look for a refund, and you will have to pay for it even if you do cancel it. I have a parental controls and purchase pin on all my STBs, just to prevent this. The NFL Redzone is not a pro rated purchase. If you have Ultimate HD it is included.You can contact Customer Support to discuss this matter.
I was incorrectly charged for NFL Redzone and have made several attempts to get the charges removed. Customer Service initially gave me a refund but now my latest bill is showing an underpayment by the amount of the refund! Also, the representative that stated she would remove the charges also told me she would give me an $8 per month credit for the remainder of 2013 to keep me from cancelling FIOS for being charged for two movies that I never ordered. But now Verizon is telling me that there is no record of her making that offer.
Tomorrow my latest bill should post. If those credits don't show up I am switching to Comcast tomorrow! I may also decide to sue Verizon in small claims court even though there amount of money is not worth the effort. If everyone did that Verizon would certainly clean up its act.
@RBinDC wrote: @prisaz wrote: @SoVery wrote: How do I cancel an order for the NFL Red Zone which I did not authorize?If it was ordered from the STB by someone pressing the button, do not look for a refund, and you will have to pay for it even if you do cancel it. I have a parental controls and purchase pin on all my STBs, just to prevent this. The NFL Redzone is not a pro rated purchase. If you have Ultimate HD it is included.You can contact Customer Support to discuss this matter.I was incorrectly charged for NFL Redzone and have made several attempts to get the charges removed. Customer Service initially gave me a refund but now my latest bill is showing an underpayment by the amount of the refund! Also, the representative that stated she would remove the charges also told me she would give me an $8 per month credit for the remainder of 2013 to keep me from cancelling FIOS for being charged for two movies that I never ordered. But now Verizon is telling me that there is no record of her making that offer. Tomorrow my latest bill should post. If those credits don't show up I am switching to Comcast tomorrow! I may also decide to sue Verizon in small claims court even though there amount of money is not worth the effort. If everyone did that Verizon would certainly clean up its act.
RBinDC --
it looks like Verizon is trying to resolve your case here --
http://forums.verizon.com/t5/My-Verizon-Account-Residential/charged-for-movie-i-did-not-purchase/m-p/541041#M6459
"Isolated Incidents"? Heck, it's their business model...
Yep. I am fighting an order I never made. Big-time runaround.
