What in the world is going on at Verizon?
I tried your silly online “help” to get support for my home phone service and all it does is try to point the problem to my equipment. Come on! Believe it or not, your customers are not stupid and if we try to contact your for help we don’t need to be treated like **bleep**.
Then when I decided to call customer service, you still tried to state it was my equipment and treated me like an idiot. I OF COURSE disconnected everything and plugged in my non-electric phone only and still had no DIAL TONE!!!!
And the final straw was when your agent told me to “GO OUTSIDE” and plug in to my “box” outside!!! Are you kidding me??? So you are telling me that anyone who wants to, has access to my phone service from outside – that’s insane! Plus here it is storming at my house and this person on the phone wants me to go outside and plug a phone in the box while it is raining!!!!
Horrible, horrible, customer service!!! Verizon should be ashamed at your customer service.
And, do you seriously want us to believe that Customer Service has NO EMAIL ADDRESS? Wow - you need to give your customers a little more credit.
Time for me to look for another phone company who WANTS my business.
