Final Bill Dispute

KLCalex

I received a final bill that I want to dispute. I have called the main Verizon number, and the people just transfer me to other departments, and every person says that they cannot help me. Yesterday, they transferred me to 4 different people, who all said it was not the right department.

I went to the website several times and each time the on-line chat was not available. The website only lists the main Verizon number. Can someone please help me find a live person at Verizon who can help me with this? It is so frustrating. Thanks!

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.