I had the verizon freedome price value guarantee up until my 7/16/2014 bill. Then I started getting billed for long distance 40c a minute. I NEVER ASKED FOR MY FREEDOM VALUE PRICE GUARANTEE TO BE REMOVED AND WAS NOT NOTIFIED THAT IT WOULD BE. My FREEDOM VALUE PRICE GUARANTEE disappeared after I ordered call forwarding and Verizon blames me saying I asked to be taken off the Price Guarantee WHICH I DID NOT. I called after my 7/16/2014 Bill and was reassured I still had unlimited long distance and long distance was credited, and that it was only showing up as a flat rate because there was a glitch in the system. Then the same thing happened again on my 8/16/2014 bill, I called, was assured I had unlimited long distance and that if it happened again I would be credited.THEN THEY TRIED TO SELL ME PLANS THAT WERE $60 HIGHER than what I had.
On September 8, 2014 I voluntarily switched to flat rate service and got a different long distance carrier. I was still billed for all the long distance calls I made prior to Sept 8. I called as soon as my bill came out and the phone rep said he had no record that I called before and complained about my FREEDOM VALUE PRICE GUARANTEE being removed. So he gave me the run-around and told me he couldn't credit me the long distance calls prior to Sept. 8 and he would have to open a ticket and send it to an ofline team for review.
Why don't they listen to the recorded calls I made since the 7/16/2014!!! I NEVER ASKED UNTIL SEPT 8, 2014 to be placed on flat rate and I should be credited for all the long distance prior to that. Otherwise your phone Reps are all liars! If you record calls listen to them!
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