After a recent switch from Comcast to Verizon, I was most disappointed to find I have no call blocking capability with my Freedom Essentials phone plan. No one informed me of this limitation before I made the switch, and Freedom Essentials is the only plan available to me.
First, the free NOMOROBO tool, which I was using very successfully with my Comcast service, will not work with Verizon Freedom Essentials, as verified by Verizon. Second, the Verizon Call Intercept calling feature, which offers call blocking, is not available to me, only to customers who had it prior to a certain date.
Robocalls are a huge and annoying nusiance, and the absence of a capability to control them is a huge disadvantage for my Verizon plan. Although the TV and internet offerings are working fine for me, the phone offering is sub-standard, and will affect my buying decisions in the future.
If I am missing a Verizon capability in this area, I would appreciate any information out there. Verizon customer service tells me I am out of luck.
