Fios Quantum

Just installed Fios Quantum- 4 media boxes, 2 dvr. boxes , and new router. One TV with the small box (media) works then stops working and says check co-axial is not connected. Has spoke with Customer Service, did the 50 million steps gets TV working , then few hours later, same thing happens. Coaxial is not connected?!?!. Anybody else have this problem.

Accepted answers

Cgy413

Tech came out needed a different splitter. Everything working great now.

All comments

tns2

Obvious things to check if you can is how the coax run is connected. In particular could be problems with some splitters that are not up to the job.

SinCara

Did you do a self install or have a tech hook you up?

If self install, check your splitter. If its not moca 2.0 get one at a store or here.

https://teleproducts.verizon.com/fios/index.cfm/eh/DisplayProducts

You might even be able to call them and tell them you need one. They might send you one.

If a tech did it he should have switched any old splitters out, but you'll want to check.

Cgy413

Yes it was self install, tech came out Tonite and it was the splitter. Everything working great.

Cgy413

Tech came out needed a different splitter. Everything working great now.

SinCara

Thought so. I don't know why Verizon isnt sending splitters with their self install kits automatically or at least putting in the setup instructions that a moca 2.0 splitter is needed for quantum to run properly.

Most have older splitters as it is and have no idea they might need a new one.

Good to hear everything is now working for you.

steve713

This problem is absolutely NOT solved. It is as bad as ever. Sometimes it takes 30 or more second to simply change a channel and often it freezes completely for a couple of minutes. I have called support and the automated system went through several actions just wasting time. The representative came on and went through the same steps (essentially a reboot) and THEN said that his system says "Known problem." So, he knew all the time that it would not be fixed. I asked when it would be fixed and he said he did not know.

This is very, very frustrating. My previous Verizon DVR (pre-Quantum) was fine. This was supposed to be an upgrade. Please FIX IT, Verizon.

tns2

@steve71 wrote:
This problem is absolutely NOT solved. It is as bad as ever. Sometimes it takes 30 or more second to simply change a channel and often it freezes completely for a couple of minutes. I have called support and the automated system went through several actions just wasting time. The representative came on and went through the same steps (essentially a reboot) and THEN said that his system says "Known problem." So, he knew all the time that it would not be fixed. I asked when it would be fixed and he said he did not know.
This is very, very frustrating. My previous Verizon DVR (pre-Quantum) was fine. This was supposed to be an upgrade. Please FIX IT, Verizon.

At the level you are describing its not a known problem. How many boxes in your setup? One VMS or Two? I would suspect wiring in your house or a bad STB.

SinCara

@steve71 wrote:
This problem is absolutely NOT solved. It is as bad as ever. Sometimes it takes 30 or more second to simply change a channel and often it freezes completely for a couple of minutes. I have called support and the automated system went through several actions just wasting time. The representative came on and went through the same steps (essentially a reboot) and THEN said that his system says "Known problem." So, he knew all the time that it would not be fixed. I asked when it would be fixed and he said he did not know.
This is very, very frustrating. My previous Verizon DVR (pre-Quantum) was fine. This was supposed to be an upgrade. Please FIX IT, Verizon.

What you are describing is not typical. Your post is exactly the same in the another thread so I won't repeat the same answer I left there already.

CRobGauth

Splitter is going to be somewhere between your ONT and your STB.

Do you have more than 1 STB?

If so, try swapping them around.

Will confirm if it is the box that failed or the cable connection.